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This is a lesson to us and take her to a professional groomer next time. We will never go to Petco and PetSmart again and learn from the lesson.
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Im sorry you had a bad experience at that petsmart but Im offended at this comment. I AM A PROFESSIONAL GROOMER and I do work at petsmart. I have been grooming for 12 years and I show yorkies. Just because one works for Petsmart does not mean they are not a professional. Just because one store didnt do what you had wanted doesnt make all petsmarts bad groomers.
Did you sign the shave down/ matted release form? If you did maybe you should READ what you had signed before you signed it.
I groom several YT yorkies and never had a complaint. Maybe instead of finding a so called"professional" in your eyes maybe you should try and find a groomer that specializes in yorkies.
Im tired of defending myself because I work for a petsmart
. Guess I will just let my work and my clientele speak for itself.