That's really odd that she couldn't get through to KSU VMTH. I used to work at the emergency desk there so I'm very familiar with how it all operates to say the least
When someone calls after hours, a recording does come on explaining that the clinic is closed, but if its an emergency, stay on the line. There must have been a glitch in the line that evening or something because you should ALWAYS be able to get through...the emergency desk is staffed 24/7 no matter the weather or holiday! PLEASE don't let this one bad experience keep you from calling K-State in the future.