General return policy [LIST][*]Joann.com guarantees all merchandise.[*]If you are not completely satisfied with your purchase, you may return it within 30 days for a full product refund.[*]Items returned must be in sellable condition.[*]Opened items qualify for an online merchandise credit. Opened software may not be returned unless it is defective. If defective, software may be returned or exchanged for an exact replacement.[*]Fabric that has been cut, dyed or washed may not be returned or exchanged.[*]Returns after 30 days qualify for an online merchandise credit or exchange only up to 90 days from the ship date.[*]We are not able to accept returns for White Embroidery cards or software that has been opened.[/LIST] |