That was extremely rude and unacceptable. I would give a written complaint to the Manager and cc it to their corporate office. I'm sure if you go on line you can get the information from their corporate site. A verbal complaint won't get you very far but a written one will make an impact. Then, I would never shop in that particular store again and possibly boycott all of the Ross stores if you don't get an acceptable response from corporate. Good luck!
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