I'm so sorry this is happening to you. I specify furniture as part of my job as an interior designer, and when something comes in wrong-even if it was ordered that way, I am the one that put the order in, and therefore, if it's incorrect, or the client doesn't like it, it's MY fault. The best customer is a repeat customer, and that's why we strive to make sure every order comes in correctly, on time, and that our clients are satisfied!
My best advice to you is to keep on the company-be the squeakiest wheel ever-keep calling, emailing, writing. That is your best chance of getting resolution. Also, ANY time you talk to someone on the phone, get their name and if they have a "customer service rep" number, get that too. Write down notes of how the conversation went, and the date and time. If you keep on them, they will want to make you "go away", and the best way for them to do that is to try and resolve the issues with you-which, I would think would be a refund, or a BIG discount. |