[Buddy-licious]

If she was being nice I would probably refund BUT because she is being so difficult.....I would tell her to do what she has to to. She will leave negative feedback but Ebay now allows you to make a remark under the negative feedback so you can defend yourself. You can say, "Offered FULL refund but she was impossible to please!"

(Note: Rarely do online stores ever offer free return shipping so why should Ebayers)

I had a simlar situation years ago. I sold one of my DH's golf bags. The buyer sent me really ugly emails because he was not pleased with the golf bag so I offered to fully refund. He wanted to me refund him (to include shipping) THEN we would ship back to me. I told him that my policy is the same as any retail store....when the item was returned then I would refund. Then he did something really stupid. He posted a really negative feedback on my profile!!!!!!!!!! I could not believe it...I quickly replied to him and told him that my offer to refund was no longer an option due to the negative feedback he had left on my profile. My exact words, "Due to the negative feedback, you are now the proud new owner of the golf bag"!!!! How dare him leave negative feedback when I was trying to work with him.

So I wouldn't worry about one negative feedback. Plus you can leave negative feedback for her too. She should not be so difficult.