Is she actually certified as a service animal, or is she considered a service animal due only to the fact that the doc wrote a letter saying she is. I don't really know the diff between service animals and emotional support animals regarding if the laws are stricter with one more than the other, but I would think if she is legit and ceritified, that this is a decision that the landlady cannot control...
Off subject, but would she be required to pay a pet fee. I always wondered about that....hmmm....
I hope she gets it worked out. Please let us know the outcome.