I wish I could help, but when it comes to computer problems, I have to ask my son everything....
I remember when we got our
first computer, probably about 15 years ago....I was playing around and then this message come on the screen...
"
You have completed an illegal activity"...then it shut off
I actually sat frozen in my chair, my heart racing, waiting to hear police sirens stop in front of my house for me, no kidding....I r so stoopid..