I am a RN and I am totally disgusted by this behavior. I would be really shocked if she was a nurse but a medical assistant. MA's have very little training. IN nursing, we learn to treat the entire person...mentally..physically..emotionally and spiritually.
I have had to make many visits in a short period of time to my doctors office because of an upper respiratory infection also. Once the MA said...YOU again..weren't you JUST here!!! I said yes I am here because the DOCTOR requested to see Me!!
I was recruited by one of my favorite doctors to run his infusion center and his main office. During the interview the office manager explained the trouble of keeping staff.. how they are not very educated and will go somewhere else for a nickle/hr more and HOW THEY TALK TO PTS. I said NO THANKS.
Granted I am sure there are many mature med assts in the world with great customer relations, however they are way out numbered by the bad ones.
Now before I jump off my soap box...let me just say I have travelled all over as a travel nurse and in 20 years I have only run in to one or two nurses that really just should have given it up!!
Bottom line.. and i apologize for being so long-winded...YOU HAVE TO TELL THE DOCTOR. Like I say to my patients when I handling a complaint "we can't fix it if we don't know there is a problem". I am sure this will not be the first time he has heard a complaint about her.. but may be the one that broke the camel's back...so to speak.
Chin up girl! |