If your zipcode is correct, you only live a few blocks over.
Maybe it would help if you took her (assuming Roxy is a her) to a groomer and had the hair trimmed off. If you would rather do it yourself, I'm sure you could find some illustrations of how to do it on Google.
I wouldn't worry about it to much. My two seemed like their ears were never gonna go up but they eventually did without me doing anything.