I recently got my two microchipped and registered.
I made an account, and it turns out you can only register one pet in an account (how much sense does that make)? I called about it and wasted 25 minutes while the lady went back and forth. She obviously had no idea what she was doing.
I finally asked for a supervisor and she told me you had to make two separate accounts (with separate email addresses and passwords.. so confusing). Then, I looked on their website and it said you could combine accounts (I guess it was intended for like if someone adopted your dog and you transferred it to their name). So I call to do it (as the website tells you to) and the guy says he THINKS (
) you have to mail something in. I tell him how online it says to call and he tells me how it doesn't say that and how you can only mail it in with the request and a CHECK.
I honestly think they must have the most illiterate employees (and that's really saying something cause I have dealt with A LOT of companies).
I just had to vent about it.. I'm really stressed about the whole situation. I felt bad for getting the microchips in the first place because the entire thing has been a hassle (the vet who did them was a jerk, they seem to migrate and I can feel them (which might seem petty, but I still feel bad for them
), it was more expensive than I was told, the whole registration process has been a problem).
Anyone else have HomeAgain? Is it a popular/good brand? How have your experiences been with them?