That's horrible. We're currently doing a training class at PetSmart and our trainer is WONDERFUL!!! We just love her & she's really great with the dogs. She's good with the big ones and small ones. Last night, I was having trouble getting Sadie to do some things because she didn't want to lay down on the floor (she's a little prissy when it comes to putting her belly on the cold floor for long) and the trainer went to the back and got us a towel for her to use. If you're interested, you might try a different PetSmart if there's another one in your area. I've seen good ones and bad ones.
__________________ Christie and Sadie
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