im shocked! that is NOT petsmart training philosophy and not what we are taught while going through the training program! i dont think i've EVER yelled at one of my students while training... although ive come pretty close to yelling at their owners
. i do understand how this happened though... we've gone through 3 different trainers in the last year that we hired to help me out so i wouldnt have to work 6 days a week.... the longest one lasted 3 months.... and now owes the company ALOT of money for all the returns he had on his classes. :-/ sooo... im hoping this person is just someone new who they were giv ing a chance and wont be around long? yuck....