I'm so sorry about you're bad experience! I too was in a hurry one weekend and our regular groomer was booked so I decided to take Missy to PetCo. You could watch the groomers through the windows and my sister stood there watching while I was doing the paper work. When we left my sister said that she didn't think she would let them cut Missy. She said they were being so rough with the dog she was watching them cut. Feeling uneasy, I called them and ask how long it would it be and they said.......oh I don't remember but it was going to be like 5 hours or so. I told them just not to cut her ............just bathe her and I would be back to get her. Well when I went back ...........which was maybe an hour. I was feeling really uneasy.......they had cut her anyway!! And it looked terrible! I was so upset! But like you I'm not the type to complain......but one thing's for sure my baby will never go back to anyone that I don't know something about. She is too important to me to be mishandled by people that could care less. I'm sorry for all the ranting...........It just makes me so mad when people take advantage of little ones that can't tell you how they've been treated. My brother took his dog(not a YT) to be groomed and the groomers cut her throat and then packed it with powder to cover it up! It was awful! She had to be taken to the vet and have it cleaned out and have stitches. I would caution everyone........be very careful with who you entrust your babies too!
