Help! horrible experience with seller/breeder I was looking for a yorkie last week and saw an ad online, so I gave the seller a call. She told me she got 2 brother yorkies available and she is local. Since I want the first pick I went to see them that night since she said she a another family is scheduled to see the yorkies the next morning. I was expecting to meet at her house or something but she wants to meet in front of a retail store. It kinda bother me already but I thought she sounded very nice and sincere. So, I brought my family along and expecting to see both puppies. She only brought one out, thought that i only want to see the small one. But I told her I want to pick over the phone before the other family. The puppy was cute, but missing most hair on its tail and feet. So i asked her why is there no hair on the tail and anything wrong with the puppy? She proudly says no, nothing at all. He is very healthy and the hair will grow back. So I took her word for it and thought it the hairloss was normal since I never owned one before.
So i purchased it and told my friend about it. She wanted one to give to her friend as a present so I went back and picked up the other one. When I brought his brother home, then I start to realized that mine doesnt seem right. Mine has no hair compared to his brother and they don't even look alike. So i complained to her about that and she said she is selling for a friend and she doesnt know what is wrong with the puppy. Then she told me that they are not brothers and that's why they are different.
I was upset so I told her I want my money back and she said she was sad that she has ab unsatisfied customer and said she will not take her pup back once he leaves her hand and suggested to credit me half the price i paid for it. She told me to email her a line stating that I will accept the credit b/c of the hairloss and also my address where I want the check to mail to. I did what i was told. and today she send me back an email saying that unless that there provened by the vet that there is internal health problem with the pup and not cosmetic problem, I will not get the partial refund.
She called me after a few email exchanges, she told me that even if we go to court, I will not get my money back. I told her she decieved me and she is the one who insist on the partial refund and now she backed out on her words. She went crazy and yellled something at me and hung up. I left her a msg and she called back, telling me to stop calling her or she will call the cops.
Meanwhile, I brought the pup to the vet and vet doesn't know what is wrong with his hair loss and requested to get a poop test for further findings.
I am very angry right now and felt that i was being lied to. Any suggestions of what I should do? |