[tammy8833]

I have directv and have had them for 3 years or more. my main problem with them is the people they hired to isntal. i have moved 3 times. ( we rent) and each time it has been horrible.

1st time getting Directv no real problems i can remember
2nd time the whole FREE MOVE thing i called in it, the guy stopped by, insisted the dish be on a pole, completed everything and told me i owed him $145.00 for parts and labor. i recalled the FREE MOVE to him and he said installing the pole and running the wire cost. i got him off my property by eventually by writting HIM a check, no directv. it took me weeks to get answers from directv, it was explained to me that if it needed to be one a pole then there was no charge, if you wanted it on a pole there was a charge. first i wasnt allowed corportate, names, number or addresses. i was told to only go throught the subcontractors who install for Directv. Several weeks later a man brought me a money order with my money back and explained the man had been doing this alot and was let go.

2nd Move (to where we live now)
a guy showed up but this time had friends, not co workers but 4 buddies come with him. he again explained it needed to be on the pole to receive service. then told me that it was going to cost me X amount of dollars i told him that not if he said it had to be on the pole. Then he changed and said he would put it on the house without any garauntee that it would work. i explaiend that was not acceptible. he then proceeded to tell me that directv doesnt pay for the parts and that he would need to go to the store to collect the parts and that if i didnt pay for it i was taking food out of his babies mouths. all of this is his in my face being down right nasty i called my husband home who is really big = ) and he asked if there was a problem. the man calmed down with him and again try to ripp us off. we eventually gave him $10.00 (which saistified him long enough to do the work) he also upgraded all my receivers. oh and he never went to the store i watched him pull everything he needed from his truck. the employees do not purchase the supplies. He leaves, then calls me back 2 hours later and says he made a mistake on the new recievers if i wanted to keep them he would need to collect $250.00 per box tonight. i told him in not some many nice words to come get them. He did, he came right back took the boxes and never hooked the others back up. and you only pay 250.00 each if you buy them, most people just lease them. i made numerous complaints to Directv, Directv Corporate ( i got the info from BBB) and i contacted the BBB. The last guy also set up it where i got charged for 6 receivers when i only had 3 and it took months to figure that out.

so my advice is to stay away from Directv im looking to switch now, but im only one opinion

Good luck