[Doodlebug]

Originally Posted by MyFairLacy

It's one thing to have an opinion about something, but when you are an employee somewhere you don't have a right to give your opinion to a customer unless asked. I work at a dog boutique and I have people call in to make an appointment for their "teacup" yorkie and I don't lecture them about teacups over the phone. I had a lady one day telling me what she fed her dog (canned beneful) and that she didn't think it mattered what you fed your dog. I have very strong opinions about feeding pets but it wasn't my place as an employee there to argue with her...I just listened to her. If someone asks my opinion on food or asks if my yorkie is a teacup, I will give them my opinion or let them know that there isn't such thing as a teacup but otherwise I just let it go. Honestly, that's why I love public forums. I get very frustrated with some of the people I have to deal with at the store sometimes and obviously can't usually say what I want to them because it would be rude...so it's nice to be able to say what I want online or when I'm not working.

When you are an in a customer-service oriented job, you have to put the customer first