I agree. I can bathe her, brush her, and do the bow thing, too. ha But....they did trim the hair around her eyes, which would make me a tad nervous to do myself. I could tell a small difference in her looks after the visit. Was it worth 15 bucks?? hmmmm .... I guess so. I guess it does get the puppy some exposure to strangers handling them. Also, she seemed quite calm there, and I think she would be more hyper if I had been trimming her hair. I say go for it. It was a nice experience. Had I realized it wasn't a full "groom," I probably wouldn't have been so disappointed.