I've had a BAD experience that I shared on here a few months back. The groomer told me to pick up my cat at 6 because she would take a long time to dry. I came about 10 minutes before 6 and they closed down. I was in tears and I called the police to get someone to come back so that I could get my cat. Later on an ex employee told me that they used to do this to people ALL the time so that they can charge overnight fees. Once a woman called to say that she was stuck in traffic and was 5 minutes away and the manager told her to lock the door. She said that most people just went ahead and paid for it the next day.
I had warned people about it on Craigslist and one of the old employees emailed me. She said she saw the owner repeatedly punched a cocker spaniel in the face when he was bathing her. They dried their dogs OUTSIDE in the back with cages w/wire bottoms with dry fans. They lie about being a 24 hour on site pet hotel. They DO NOT give them water or food from 6pm-6am despite medical requests because they do not want to clean up the mess. Special toys and blankets that were given to them aren't put with the animal. The manager steals the treats people leave for their pets to give to his own dogs at home.
If a person can't groom their own pet the best thing to do is get references AND take a tour of the place. Ask lots of questions! |