That just sucks they've been to her house so much and can't do a thing - Don't let it go and you can get action...it sometimes takes time but these lowlifes count on people giving up...and please come post about them on MILLBUSTERS ..... The more you post the more people will see it in searches
http://www.millbusters.com/forums/index.php
Good for you putting out the word on them - they sound horrible