This is the D&B guarantee:
1. How can I contact a Dooney & Bourke customer service representative?
Please call 1-800-347-5000, 9am - 5pm (EST), Monday through Friday or fax 800-326-1496, 24 hours a day, seven days a week. You can also email customer service at
CustServ@Dooney.com.
2. What is your guarantee?
If our product does not withstand the rigors of normal use within one year, we will gladly repair or replace the item free of charge. In order to be covered by our product guarantee, a customer must have filled out and returned the guarantee card that comes with each Dooney & Bourke product.
Actual product colors may vary slightly from colors shown on website. Product prices and product specifications may be subject to change.
3. How does the Repair/Replacement program work?
Repairs: After the initial year covered by our guarantee, we will gladly repair any Dooney & Bourke bag or accessory that has become damaged or worn. Repair costs vary, depending on the condition of the item, but will not exceed half of the current retail price for that particular style. Once we receive an item for repair, we will inspect the item, advise you of repair costs (via mail, allow 1-2 weeks) and request your approval before any repair work takes place. If your bag or accessory is beyond repair or if repair costs exceed half of the current retail price you will be eligible for a replacement.
Replacements: If an item is beyond repair, or if the repair costs exceed half of the current retail price, you have the option of having it replaced. You will be offered credit for half the current retail price of that item to apply toward a replacement item of equal or greater value. We will try to accommodate all replacement requests to your full satisfaction, however, it is not our policy to replace an item from a specific collection with another item from one of the following collections/styles: watches, coats, sweaters, scarves, hats, gloves and shoes, Internet specials and the new IT collection. Please note: The original item will not be returned to you. Once you have authorized a replacement, this item will be destroyed.
Processing: To repair or replace an item please return it to our factory with your name, address, and phone number (day and evening) via insured mail or UPS. Be sure to include a description of the repair / replacement needed. Allow 1-2 weeks for a written response and 4-6 weeks time for your requested repair and / or replacement.
Dooney & Bourke, Inc.
Att: Return Department
1 Regent Street
E. Norwalk, CT / 06855
If you have any questions please contact our customer service department.