Awww, that poor baby. The hair in the ears does need to be plucked but it sounds like your vet made it a very scary experience for both of you. I leave it to my groomer and when it's done properly it doesn't bother them at all. Welcome to YT!
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"If you have men who will exclude any of God’s creatures from the shelter of compassion and pity, you will have men who will deal likewise with their fellow men." — St. Francis of Assisi, 1181-1226