I, too, have had success at Petsmart with grooming, though after hearing all the "horror" stories I have been nervous about going back. I have found a new vet I think I am going to like near us that has a groomer in his office. I am going to try her for Emmy and Oscar's next grooming appointment. It will Oscar's first time and I want it to be a good experience. Emmy's last experience was NOT good--at a different vet, so I hope this one works out.