oh man, that's horrible. If it were me, I 'd consider visiting and seeing for myself, their probably in her house. If there are no medical problems and she's just being the problem.... I would just tell her "I'll refund your money, give me the puppy. If not, Shut up." Of course it may not be that easy. I like to make sure I have good relationships with all the puppys owners before sale, to weed out people like this. There are some people who'll try to get every penny back bit by bit. |