isn't expedia with hotels.com? if they are which i'm pretty sure..I wouldn't recommend them to my worst enemy! I have a few stores to share about hotels.com...
Our trip to Pennsylvania i'll never forget we booked a hotel with them and made sure to choose the NON smoking room when we booked it on the computer...when we got there turns out hotels.com didn't say anything to them about it and they couldn't do anything cause all the nonsmoking rooms were taken already! The lady at the desk told me this had happened countless times before...we had no other option and were forced to take it and when we woke up the next morning we had sore throats and red eyes. Turns out that hotels.com doesn't guarantee that you'll get nonsmoking and they just put you in if they can find any room.
We tried them again..figured maybe it was just a mistake or something...yeah sure...this time we were in the car and we booked over the phone...I specifically told the guy how many people we were and our ages and he booked us a room at a hotel nearby. We get there very late at night tired, exhausted, fed up...and we go to check in and the lady at the counter tells us that the room is only for 4 people and we couldn't have all 5 of us in there at once..oh great..so she called up hotels.com and she was arguing with them about some fire code or something...and I over heard the lady from hotels.com saying that its not their problem and the hotel lady should just deal with it and let us stay I got on the phone with her and said OH So thats how you treat your customers, its not your problem?? she made up some bull... I don't even remember what she said...but we lucked out and the lady at the counter broke the rule and decided to let us stay.
There was another story but you get the idea..
