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For those of you who sound like you are defending the groomers, I have to disagree. There is no need to shave them so short or traumitize the dog even when they are badly matted. Yes it does require more time and patience
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Maybe I should take pictures of my hand and wrist from dematting a shih tzu just the other day. I feel its less traumitizing to shave them shorter then to rip knots out of them. Or I should of taken pictures of the infection I had in my thumb from a dog biting me also during dematting. I had to take several rounds of antibiotics to clear that one up.
And just yesterday I got kicked across the room in my stomach by a golden retriever while dematting his tail. I have an enterra device implanted in my and he just missed it. The pain alone from that will knock anyone to the ground and not be able to move