I took Izzie (she was 4 months old) to Petsmart about 3 weeks ago while I was in California visiting my parents. They always have done a great job on our chocolate lab, so I felt very comfortable leaving Izzie. I dropped her off at 12:30, and they called me at 2:00 saying that she was done. I specifically said what I wanted trimmed and that I still wanted to be able to attempt to do a topknot.
They did everything that I had asked. The groomer said that she was great, other than the fact that she liked to squirm.
I'm going back to CA for the summer, while school is out, and I will definitely be taking Izzie back to get groomed there.
PS: I'm sorry about everyone else's bad experiences. I wish that you had a Petsmart like mine in CA!!!