YorkieTalk.com Forums - Yorkshire Terrier Community - View Single Post - Terrible Petsmart encounter. I need advice...an encouraging word..something

Apache · 04-26-2007, 08:40 AM

Thank you!! You all have made me feel so much better about everything. I was having a pretty bad morning but things are getting better. Even if Prince turns out to be 10+ pounds I'll still love him cause he's my baby. I didn't set out looking for a tiny yorkie, just a yorkie. The lady had me really wondering if I should call the breeder and ask all these crazy questions that I already knew the answers to. I wouldn't care if he was part schnauzer, and wouldn't trade him for the world, but I paid a lot of money for a Yorkie ya know. I've decided that i'm not going to worry. I know what the paperwork said, and hearing that a lot of you have bigger Yorkies too makes me feel better knowing that I shouldn't be worried about his weight/size.

I talked to the grooming manager at Petsmart this morning, and she has sspoken to the groomer, and the groomer assured her that she didn't take any hair off the top and only did the standard puppy cut (even though I gave specific instructions). She then proceeded to tell me that the cut was only $14.99 and they weren't really paid to do any heavy-duty cutting, only to get the puppy accustomed to being groomed, and once again explained to me what the puppy cut was. I really got the feeling that she didn't care that I wasn't happy, and I had already been discussed among the groomers that morning. All she kept saying is that the groomer told her that she did the standard puppy cut. The conversation finally ended when I told her that my issue wasn't the $15, but the fact that the cut was botched and I didn't get what I asked for. She told me that she couldn't really say without seeing him, so i'm taking him in on Saturday when he goes for class, and I intend to take some before pictures so she can really see the difference in his face. I don't want her or anyone to think im' complaining over $15...it's not the money but the principle. You want to get what you ask for.

She didn't offer to refund my money, but she offered to tell all the groommers to be very specific with me and my puppy, and she offered to give me a free "top-dog" cut the next time I came in. She apologized for my dissatisfaction, and said she hoped it didn't make me want to not bring my puppy back. I don't want the free service, because honestly now I don't trust them to be nice to my dog, much less give him a good cut.

I may just have to chalk this one up to experience and never go back to petsmart for a cut. I needed to vent. Thanks for listening and helping. I'm going to give prince an extra cookie when I get home.

One more question for the experienced. Since the cut, his ears have been shaved. They kinda stand up but not really. I've heard to use tampons and to use tape to make them stand. Again the petsmart trainer told me that "his ears aren't made to stand because they're not standing already" i'm not going to listen. I'd rather get advice from my new friends here who know way more than I do. Is 4 months too late to expect them to stand?

04-26-2007, 08:40 AM	#17
Apache Yorkie Talker Join Date: Feb 2007 Location: Charlotte, NC Posts: 21	Thanks Thank you!! You all have made me feel so much better about everything. I was having a pretty bad morning but things are getting better. Even if Prince turns out to be 10+ pounds I'll still love him cause he's my baby. I didn't set out looking for a tiny yorkie, just a yorkie. The lady had me really wondering if I should call the breeder and ask all these crazy questions that I already knew the answers to. I wouldn't care if he was part schnauzer, and wouldn't trade him for the world, but I paid a lot of money for a Yorkie ya know. I've decided that i'm not going to worry. I know what the paperwork said, and hearing that a lot of you have bigger Yorkies too makes me feel better knowing that I shouldn't be worried about his weight/size. I talked to the grooming manager at Petsmart this morning, and she has sspoken to the groomer, and the groomer assured her that she didn't take any hair off the top and only did the standard puppy cut (even though I gave specific instructions). She then proceeded to tell me that the cut was only $14.99 and they weren't really paid to do any heavy-duty cutting, only to get the puppy accustomed to being groomed, and once again explained to me what the puppy cut was. I really got the feeling that she didn't care that I wasn't happy, and I had already been discussed among the groomers that morning. All she kept saying is that the groomer told her that she did the standard puppy cut. The conversation finally ended when I told her that my issue wasn't the $15, but the fact that the cut was botched and I didn't get what I asked for. She told me that she couldn't really say without seeing him, so i'm taking him in on Saturday when he goes for class, and I intend to take some before pictures so she can really see the difference in his face. I don't want her or anyone to think im' complaining over $15...it's not the money but the principle. You want to get what you ask for. She didn't offer to refund my money, but she offered to tell all the groommers to be very specific with me and my puppy, and she offered to give me a free "top-dog" cut the next time I came in. She apologized for my dissatisfaction, and said she hoped it didn't make me want to not bring my puppy back. I don't want the free service, because honestly now I don't trust them to be nice to my dog, much less give him a good cut. I may just have to chalk this one up to experience and never go back to petsmart for a cut. I needed to vent. Thanks for listening and helping. I'm going to give prince an extra cookie when I get home. One more question for the experienced. Since the cut, his ears have been shaved. They kinda stand up but not really. I've heard to use tampons and to use tape to make them stand. Again the petsmart trainer told me that "his ears aren't made to stand because they're not standing already" i'm not going to listen. I'd rather get advice from my new friends here who know way more than I do. Is 4 months too late to expect them to stand?