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FAQ About the Pet Food Recall
Q: Is the rice used in your food safe? A: Yes - our white rice, brown rice, rice bran, rice flour, and brewers rice that we use in various formulas are all safe and free from melamine contamination. Q: How do you know that the rice protein concentrate did not contaminate other foods? A: We have procedures for cleaning out our equipment between batches, to avoid cross contamination. We were recently audited by Silliker Labs, a company that evaluates human grade manufacturing facilities. We scored 100% for prevention of cross contamination, something we are very proud of. Q: What is rice protein concentrate? A: Rice protein concentrate is a by-product of the rice syrup industry. Unlike other rice ingredients, it is very high in protein. It is not the same ingredient as white rice, brown rice, brewers rice, rice bran or rice flour. Q: Do you use wheat gluten or rice protein concentrate in your foods? A: We do not use these ingredients in any of our own brands. We did use rice protein concentrate in two Natural Balance recipes that have been recalled - Natural Balance Venison & Brown Rice dry dog food and Natural Balance Venison & Green Pea dry cat food.