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Originally Posted by LoveMyGirlz  This is crazy...ok, I had a lot of merchandise I ordered from Fredricks of Hollywood. One order was maybe back in Sept and the other was from Jan. There were items in both orders that needed to be exchanged. I sent those items back in one package with both packing slips and info, never worn and tags attached.
Now they have a 90 day return policy, the first order was well past 90 days but I thought I would "try" since they were exchanges for smaller sizes only!
I never received anything so I called. They said the items were over 90 days old so they just RETURNED THEM TO STOCK!! Hello! So they are keeping the money I paid to them AND keeping the merchandise! At least $200 worth of my stuff!! I understand they have a policy, but at there very least I would expect them to send my items back and charge me for the shipping and say tuff luck!
I have called twice to talk to a supervisor and they have to "have one call me back" but no one ever has!
Do you think this is fair??? What can I do?? They say MY items probably aren't there anymore and they will not send me "new" pieces (even exactly the same, they have to be MINE!) They are a HUGE company who ripped me off and I order from them ALOT! |
Keep calling them. If you have to contact the BBB and report them. If they were past the exchange date then they were to return them to you postage due. They can't keep your items that you paid for. It's either exchange them or return them. Good luck.