I just emailed them and this is the email i got back from them.

Order has already shipped. Costs us too much to intercept it. Did you dilute the shampoo with water. Some dogs get hives if you don't dilute it. When you receive it if you don't want to keep it you can send it back for refund or pass it on to a friend.

Kay G
Customer Svc

i dont remember it saying to dilute it on the bottle

What??? Me either. I'm going to go check my sample. And where was anything said about hives???

I would post in the review section. I only saw positive reviews there. I like it, but this is ridiculous!

i am going to post it now

My sample bottle says the following:

For home use: Shake well before using. Wet pet as usual. Place a small amount of MinkSheen on hands and spread evenly across pet's coat, avoiding the eyes. Lather and let stand for 2-3 minutes, rinse.

(That's as far as I read) Then it says...

Directions for Groomer's use: Dilute MinkSheen from 4:1 to 10:1 depending on stye of operation and equipment. Wash pet in usual manner.

(Then there's info about use with larger animals)

Oh...and nothing about may cause hives or check first for allergic reaction....nada, zippo, nothing.

Thats exactly what i remember it saying im not a groomer so i didnt dilute it

I am sorry Rocky had a reaction. I bet he is allergic to the ciitronella in it. I use it and havent had any problems luckily

I didn't read that bit for the groomer either. I just thought it was groomer-specific info. Wow.

Poor thing. I'd like to know how many other Yorkie's have had allergic reaction to the shampoo. I just purchased a bottle, but haven't used it yet.

Piper had the same thing happen. I found out it was because I didn't rinse her well enough after using the minksheen. I don't use it on her any more, but it works great for Max. I do rinse him longer after using it.

Well i am not a 100% shure, but Apollo was scratching himself raw also and got litlle sores, one of his legs had to be shaved couple of month ago. Took him to vet and he got some spray and i gave him benatryl couple of times.I suspect the minksheen but not positivley. Have to add i did not dilute the minksheen. Rosi was ok . I quit useing it for 2 weeks, he still was scratchin little but not as bad. I diluted it and tried again, he was scratching now and then, but not like before, so i am still not shure.... i realy liked the stuff and love how soft and shiney they are...i am allmost done with my 16 oz. I was going to get the gallon, but scared to now...

i guess it all depends on your baby some people it works good and some it dosent its just so weird that he had that bad reaction to it because im talking about his bumps were really red and they felt like he had tiny little balls under his skin like you would touch it and it was hard thank goodness the redness and swelling of the bumps went down and he's not scratching as much that shot really worked great for him.


i just wanted to warn everyone in case their babies get a bad reaction to this shampooo. Dont want to bad mouth the shampoo because like i said it works for some pupies but it didnt on mine.

I still havent received the shampoo and i emailed them today to see how it was shipped, because i wanted to track it see my email below. Read from bottom to top. You were to think that if they knew i was completely dissatisfied with the product they would say send it back we will pay for returning. I mean it's not a fortune i spent on it but im not rich to be giving away my money.

1 dissatisfied customer here :(

-----Original Message-----
From: Dermac [mailto:customer-service@touchofmink.com]
Sent: Monday, August 20, 2007 11:28 AM
To: Elisandra
Subject: RE: [BULK] Your Touch of Mink Order

Your pkg will be there today the 20th. However, you pay shipping to return it and it may be more than the cost of the product. I suggest donating the shampoo to a shelter or a friend.

Customer Svc

-----Original Message-----
From: Elisandra
Sent: Monday, August 20, 2007 6:16 AM
To: Dermac
Subject: RE: [BULK] Your Touch of Mink Order

Please advise when I should be receiving my order I have yet to receive it and I placed my order on the 9th I want to return it because of my issue below. But I have not received it yet if you can tell me how it's coming either USPS or any other form would be great.


Thank you,
Elisandra

I think your doing the right thing. Taking him to the vet is what I'd do...:animal36

Is this the whole response? If it is, they didn't even answer your question! :thumbdown I would make a point of returning it because I just realized that they may want to be able to say that NO ONE has ever returned their product and that's why they are discouraging it. That might be stretching it a bit, but wow.

Also, there was a product review recently you might want to post in.

How's your little one doing now?

I definetly am going to return it even if it cost me more to ship to them which i doubt. I got home and my neighbor received the box. I already put my post on the product review section. I made it a point to mention that i know that alot of people like it but it didnt work for my dog. Thanks for your comment i will be taking this back with me to work tomorrow and sending it back to them. There isnt even a return form in the box just a order slip.