Oh....and I don't know of any law that would prohibit them from simply telling her that Ava is ok.

When I get an owner surrender I promise to always keep them updated, as long as they wish to be. I do advise them that I can never tell them where their pup is.

Not very difficult to tell someone a pup is ok. It is simple human kindness.

And MY advice is to not give her false hope. The sooner she accepts it the sooner she can move forward.

ok; thanks for your advice.
i don't want this to turn into a debate or argument
i will move on when i am ready to move on; it's easier said than done
i hope you don't have to go through what i went through

I have had to have one PTS because they could not guarantee that the surgery would help. So I do know what you are suffrering. But in a way it might have been easier to get over because there was no thought of getting her back, and I had to accept it right from the start.

This thread is asking for help. That is exactly what I have offered her. What I offered is not for you to know. What I "will" tell you is that this young lady does not have any "false hope". I have spoken with her and she is very clear on all of what is happening. I talked to her about options, but I am not, as I said, going to disclose them to you.

As I said, she is grieving. No different than someone dealing with the death of a loved one. Would you advise them in such a manner? Case closed, move on??

I will not be responding to any more comments on this thread that are not in line with the original request....assistance.

jeaniek and ladyjane
i want to thank both of you
and please don't argue because it only makes it harder
i know each have different opinion and approach on this situation
but to me right now; i can't just move on; like turning off a switch
so like ladyjane said; i need to grieve and there are many stages of grieve
and right now i haven't reach acceptance yet.

Who cares about the law for a minute. I just don't see how the people in that office can be so damn heartless! This is a grieving woman who just lost her beloved baby that she has put so much time, money and love into! What is so wrong with saying " AVA IS DOING ALRIGHT, PLEASE MOVE ON " OR whatever. It's not illegal to tell you a dog is doing good! I don't get why they are being such a holes about it! Yes she signed the dog over, in the heat of the moment with no other options she did what she thought was best. WHo is to say she was thinking clearly? Maybe she can come up with the money and the dog will be okay, we don't know. You won't know until you try.

I am sorry I feel a little bad for sharing my story with you and maybe giving you false hope. I realize now I was very lucky that at that office the people had hearts and even allowed me to come in for VISITS on 3 different occasions knowing she wasn't my dog any more. I don't know what it is. But if it was me in there and you called begging to know that the dog was ALIVE! Iwould say listen between you and I, Ava is okay, you don't have to worry. g

I hate when people say you shouldn't own a dog, you can't afford to know a dog. Who are other people to judge and tell you what YOU can afford and what you can do with your life. Where theres a will theres a way, what happen to being positive and supporting other people. Again I am so sorry that people are not treating you kindly and saying mean things. I was in your shoes, people told me things too and all it does is hurt you when you are trying to do something good. Maybe it's not right or maybe it isn't wrong. It's your life, you love that dog and who is to tell you you shouldn't have her! There so many people who can AFFORD a dog but do they treat the dog right? NO they could beat it or whatever, you love that dog and you treat that dog so well, nobody should tell you what is right or wrong in this situation, follow your heart.

Linda, I'm so glad to see you're involved. If anyone can help, it'll be you.

I had the same thought about this being a grieving process for her, and that's such a personal thing. Everyone has to work through it in their own way. I have to say though, that if there was even the slightest chance of getting my baby back, I would fight like hell, too.

Still thinking of you and praying for you and Ava!

Sending LOTS of prayers to you,
hugs,
Carmen innj

I can't imagine the stress you must be feeling.
What a mess! I guess you can't blame the office worker's,
they have their order's and need their jobs.
However, the doc in charge should at least talk to you when
she returns to calm you knowing how much she ment to you
and all the money you have already spent on her care should
say something for you about the love that you have for her.
Giving up a beloved pet is not easy for anyone, doing that alone
shows how much this dog ment to you. That should speak for
itself. There's no disgrace in running out of funds. Life happens.
If people would stop judging other's and support them instead
this world would be a much better place to live in.
If the vet does not talk to you to calm you and let you know Ava's
status at this time she should not be a vet at all! No vet could be
that heartless.
I wish you good luck in anything you do to get what you want. :thumbup:


Hugs,

Just sent a message hope it helps I couldn't imagine being in your situation. I thank god everyday for the health of my babies fur and skin. I will be praying for a quick resolution to this horrible situation

I sent emails and am sending a letter to the ER vet.

thanks all for your support; much appreciated

I couldn't have said it better!!!

I feel sorry for this lady. I have been in this myself. I had a yorkie that was attacked by a pitbull. My local vet stabilized her and sent us to an animal emergency center in a neighboring state because her injuries were so severe. I was told the surgery would be approx., $4000 and I had to pay upfront. I applied and recieved a pet credit card and the vet examined my dog. She told me the surgery may or may not save her. I was emotionally a wreck and gave the go ahead for the surgery. My dog died exactly 4 minutes after she underwent anesthesia. I was billed $2,895 for the surgery! I am still paying for the bill even though I lost my beloved dog. I honestly felt like I had been robbed. My vet later told me that he seriously doubted that the dog could be saved but that he trusted the specialty vets and wanted to give Coco a chance. He was appalled that I was billed the amount I was.

Honestly some vets are only in the job for the money. Pets are big business nowadays and very few vets care about the owners and the heartbreak that a sick animal brings to us humans.

I hope that the OP can move on from this and hopefully one day be blessed with a healthy puppy to love.

i am really speechless and honored by all your support; i didn't think kind and honest people excist any longer; you don't know how much this is helping me out.
god bless

I made sure to mention in my emails that I belong to a yorkie internet group that has thousands of members and it would be in Banfield's best interest to help get the dog back. I stated that a lot of money is spent on pet care.

I mentioned this same thing on another thread and was flamed for even thinking such a thing.

However in this case, I can totally understand that they will not respond to her phone calls. There are privacy laws when it comes to these things and these people could get into trouble. They have given their answer.

You just have to console yourself that you did what you thought was best at the time and that it is now out of your control.

It's not easy, but many of us have been through it.

The ER that she surrendered the dog to is not connected with the Vet that she originally took her to. They have no control over what the ER
does. The best she could hope for from Banfield is to get her money back that she paid them when they force fed the dog.

The vet at the EC is not to blame for any of this. She is not the owner of that clinic and only does what she is allowed to do! For the most part, Elly has been stonewalled by the people who answer the phones because they cannot say anything!

I spoke today with a vet who is in charge of that facility who was very nice and professional...and helpful.

I feel so good that Linda ( LadyJane) is involved. This story has touched all of our lives. I agree with BonBon, if any can help Its LADYJANE..

ok; karen from banfield client relation called to basically defend banfield and to say they did nothing wrong; and that i gave my dog up and that i am responsible for her.
i tried telling that if it wasn't for the vet force feeding my dog she wouldnt be in the hospital; she said the vet didn't force feed the dog ; she "syringe fed her";
isn't that the same i said?
i brought my dog in because she didnt' want to eat or drink; so she obviously force fed her
anyhow she said they won't offer me anything; to get my dog back or any money back
however they want me to take the posts off because she's offended by me disclosing their information; and that she's getting emails from people who don't know the real story; (i think i know the story since it happened to me)
i think i know my rights; and this is called freedom of speech; i am not telling lies; just facts as they happened
she can call it my opinion; but i know my dog for 2 years and that day she didnt want to eat or drink
anyhow; i tried my hardest to fight for Ava with these people
maybe if they or the EC get enough letters something can be done
again i am deeply grateful for all your support
and please spread the word to AVOID BANFIELD AT ALL COSTS

I already do avoid them. Have heard other complaints.

They can do nothing if what you are saying is a fact.

Unbelievable that she does not think syringe feeding is force feeding. If the pup did not want to eat....why jam it down her throat? I have had many pups that were anorexic and never have I seen a vet syringe feed them. Clearly she had something wrong if she was not eating.

All I can tell you is AVOID the Banfield on Rt.17 also, I took my Harry boy there and they gave him a 7 in 1 vaccine that almost killed him.. i ran my boy to a private vet in my town when he ran a 104 fever , I NEVER went back to banfield or any affiliates.. that is all I am going to say about this..

Ally I hope you get what you looking for..
hugs,
Carmen in nj

There are thousands and thousands of people on YT. People who do NOT have a peach seed for a heart. I fired off another email. I told them that Banfield is no longer an option for animal care in my house. That company has bought themselves billions of dollars worth of BAD PR. This is not good, even in the best of times but during difficult times.....it's a trainwreck! Plus we have billions of friends who are as "canine crazy" as the YT'ers. This will have a ripple efect and that is not a threat......it's a lead pipe guarantee. Jack around with our Yorkies and your messing with your personal income. There are enough of us to make a point and that point will be felt. Hey Banfield!!!!!!! if your reading this.....do right by this woman.

:thumbup::thumbup::thumbup:

Come on people help here.

i know; it's such a huge company and they act like they can't spare few thousands dollars to save a dog from being separated from its owner; due to their negligence.
but i guess they can't afford it due to all the complaints they receive; i couldn't believe how many negative feedback there are out there; and they had the nerves to tell me to remove the posts about them. shame on them; how do they sleep at night!

should i contact petsmart since they are affiliated with banfield?

:thumbup::thumbup::thumbup:

We are standing behind you girl. Just sent in my complaint.