[Oscar's Mom]

Originally Posted by yorkieK9trainer

lol I like fighting fire w/ fire in cases like this. If a manager (one step in this chain of command you mention) is going to behave this way, what's to say their co-worker won't do the same? I can tell you right now that if she deals w/ that store directly, NOTHING will get done. I guarantee it.
I think that at the very least she should go see if it's posted on the doors that dogs aren't allowed. If it's NOT posted, cause a stink. If it is posted, then it's on you for not looking and leave it be, or call and complain to a formal line about the mistreatment, despite your mistake.

That's just me!

I totally agree!!!