Quote:
Originally Posted by Breezeaway  Doesn't matter now, I canceled my orders. They sent another email and they truly are very insensitive to pet owners. I just the feel its all about the money from them and they really don't care about the pet or the consumer for that matter. They truly have no loyalty to their consumers . No apology , no nothing so I sent a discontinue on auto ship..They just discontinued me and said::  ear Valued Customer,
Your autoship has been cancelled as requested. Please contact us when you
would like to reinstate your autoship again. Thank you.
Customer Service
HealthyPetNet
Trilogy International, Inc
(877)387-4564 |
Sorry you were offended. The great thing about LA is you have a personal Rep. She could have answered your questions too. I understand you were offended by Dr. Jane's email, I still don't see anything wrong with it. But, to each his own. Also, the message you receieved for canceling your account is a standard email that goes to everyone. You must understand that they have thousands of customers and it is impossible to answer each cancellation request individually. I think it is awesome that Brenda contacted Dr. Jane and she responded so quickly.
That is not anything Brenda had to do, she did it on her own and that is how we are set apart. Your rep cares and wants to help. Also, you say they don't care about our customers and have no loyalty. We have an awesome customer service team available to our customers, Dr. Jane does her Bi weekly calls for personal questions and answers AND they have a customer satisfaction guarantee. Not sure what they could do differently. I certainly do not know of many other compainies that do these things, especially offering calls and being able to email the formulator. They continue to impress me. Once again, sorry you were offended. I have been offended by this thread, some of the comments have been obnoxious. It happens. But, it is important for you to know that Dr. Jane didn't mean to be rude. People can mis interpret sometimes, guess that is what happened in your case.