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05-13-2008, 05:25 PM
| #16 |
| Donating YT 500 Club Member  Join Date: May 2007 Location: upstate ny
Posts: 2,503
|  Wow! That stinks! Thanks for the heads up! |
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| Welcome Guest! | WidgetBucks - Trend Watch - WidgetBucks.com |
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05-13-2008, 05:42 PM
| #17 |
| It's Parti Time! Donating Member  Join Date: Mar 2007 Location: With My Beautiful Fur Babies!
Posts: 2,402
| I don't even know what to say other than   !!!! Tammy |
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05-13-2008, 05:43 PM
| #18 |
| YT 1000 Club Member  Join Date: Mar 2006 Location: Glendale, Arizona/Northern, Illinois
Posts: 1,536
| I'll make time later to check it all out. I wonder if maybe these other websites are not actual owners of Hands N Paws or even really affiliated? Every month I get a newsletter from them with special offers...again, no problems. I don't know what to say. And no, I am not affiliated with them or their company. Just a customer that has had no issues. It's worth looking into, maybe management or something has changed, I dunno. |
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05-13-2008, 05:48 PM
| #19 |
| Donating YT 500 Club Member  Join Date: Mar 2008 Location: Belmont Shore SoCal
Posts: 547
| Wow is all I can say, I'm furious and it didn't even happen to me!!! Thanks for the heads up, after reading that I will NEVER order from them!!!
__________________ Melanie  & Roxi   & introducing Rocco  Born 2/16/08   |
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05-13-2008, 05:53 PM
| #20 |
| Donating Senior Yorkie Talker  Join Date: May 2008 Location: Bowie MD
Posts: 87
| Thanks Erin- yes they also operate under Paws To Go and Sunday Colors.
__________________ My Zoe Mommy  you |
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05-13-2008, 06:09 PM
| #21 |
| Donating Senior Yorkie Talker  Join Date: Sep 2007 Location: Florida/Canada
Posts: 3,101
| wow.. that sure is horrible.. that is why I like to order from people I know who sell stuff.. i too am soon looking for a new snoozer car seat.. I will make sure I do some homework first...thanks for the info...anne
__________________ Kacee, Kandie, Princess Grace, and Maravilhosa anne/pooh's mum  my yorkies are my life |
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05-13-2008, 06:13 PM
| #22 |
| Donating Senior Yorkie Talker  Join Date: Apr 2008 Location: Norwalk, CT
Posts: 153
| What a shame! Thank you for the warning.
__________________  Lisa || mommy to Chloé, the princess. |
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05-13-2008, 06:19 PM
| #23 |
| Donating Senior Yorkie Talker  Join Date: Jul 2007 Location: Stuart, Florida
Posts: 1,080
| How unprofessional! 
__________________  Monica and Madeleine   Member of the Spoiled Rotten Club |
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05-13-2008, 06:36 PM
| #24 |
| Donating YT 3000 Club Member  Join Date: Jul 2007 Location: Illinois
Posts: 4,098
| You know I had a situation ordering pet products a few years ago and got a REALLY UNPROFESSIONAL and RUDE exchange of emails (all of my inquiries were politely and professionally worded - we learned how to write to companies in high school!). So I figured it was something similarly shocking. OMG - It's even WORSE than mine!! I'm going to assume that they have outsourced their customer service email answering. I'm thinking it's some bitter people that can't get out of their homes for some reason or find other work. (If it was a charity, I'd think it was unremorseful people sentenced to community service.) That's the only explanation that I can come up with. If the real and true "owners" are aware of or encourage this type of service, I can't imagine how they're still in business.
__________________ Diane, and my boys ..... Coby  and Reggie !!   Striving to be a YTPP - a YT Positive Poster!Member: Little Gentlemen's Club  A Society of Boys with Uncompromising Good Taste |
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05-13-2008, 06:42 PM
| #25 |
| Donating YT 500 Club Member  Join Date: Jun 2006 Location: Oklahoma
Posts: 1,392
| Even if you had not had the bad experience you did with them.....just the "Hall of Shame" would be enough to keep me from doing business with them. That is just about the most unprofessional business I've ever seen. Thank you so much for the heads up - I will never purchase from them and will spread the word.
__________________  ~Ruby & Reno~ |
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05-13-2008, 06:55 PM
| #26 |
| Donating Senior Yorkie Talker  Join Date: Nov 2007 Location: monterey
Posts: 287
| OMG! thank goodness I saw this I tried ordering from them a few weeks ago but they were on "vacation" at that time.... I did see the hall of shame & wondered what it was so I clicked on it & it said something & then you know who you are???? very, very weird....
__________________ proud mommy to Regan Ashlie |
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05-13-2008, 06:59 PM
| #27 |
| Tiny Dog Big Heart Donating Member  Join Date: Feb 2006 Location: Texas
Posts: 4,604
| Try doing a search for them on YT. I know they have come up at least twice before on this forum since I have been here - as a company with very bad customer service. I am so sorry this happened to you.
__________________ "Lots of Love in a Little Package"Click Here for Washable Potty Pads and Belly Bands |
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05-13-2008, 09:51 PM
| #28 |
| I love Jackson too! Donating Member  Join Date: Jul 2007 Location: Ohio
Posts: 2,772
| Thanks for the warning!
__________________ Selina, mommy to Jake and Jackson. RIP baby Lily |
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05-13-2008, 10:28 PM
| #29 |
| Donating YT 500 Club Member  Join Date: Aug 2007 Location: NY
Posts: 1,078
| Wow, that is unacceptable. I read their company info page and there are a bunch of emails regarding what their customers say about their customer service. It's laughable and makes me think they must have written them themselves. They describe themselves as "quirky", more like a-holes IMO. Thank you very much for sharing this with us, it also opened my eyes as to looking into online business's before I order from them. (something I have never done, and should really know better) If you have the time, there is also an area on there called "in the news" where they have been featured on the show The view. The link they have there doesn't work so I don't know if its true. However, if it is and being the way Barbara Walters is... i'm certain she would like to hear about that type of customer service. Wouldn't it be interesting if they did a little bit of an undercover operation and got the same response from them in email inquires... hmmmmmm that sounds like a plan. Now, I almost wish I had dealt with them.. I would take it there.. oh yea I would do anything to get that type of treatment in the public's eye.
__________________ Jackie Bella & Coco ~ Proud member of Petite Pups United! Chloe Willow Spooky Raven |
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05-14-2008, 05:55 AM
| #30 |
| Donating YT 2000 Club Member  Join Date: Mar 2005 Location: Houston area
Posts: 2,255
| Thank you for the warning. I'm sorry this happened to you! Just not right!!!
__________________ Jamie - Gracie's and Katie's mom // Take a look - Designs By Villette   : Phoebe 12/9/00 - 9/15/01 : Chloe 6/28/01 - 2/15/02 |
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