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Old 05-26-2006, 04:43 AM   #1
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Angry Who Is your Cell Phone Provider?

and do you like them? I am getting ready to switch. I just spent three days with sprint trying to buy a new phone and had TERRIBLE customer serivce. 4 people who told me four differnt reason's why I could not buy the phone I wanted to the advertised price.

First I tried to buy it online...no you have to go into the store. So I go into the store and they don't understand why they sent me to the store...I need to buy that online. Whoa! you need to call someone cuz they told me to come in here. Okay so they guy gets on the internet and finds the deal.

Oh this is for a business acct customers only. I have a business account. No you don't you acct is set up as individual. But it has the business name on the acct and there is 4 phones on it. Okay how do I correct that. You have to bring in a paper with your Tax ID#.

Okay so the next day I go into the store with my paper. So I tell the girl my story behind the counter. Your acct is a business acct. what, thats not what they guy said yesterday. Well I don't need that paper that you brought in with the tax id #. Okay so I can get the phone for the advertised price that is on the internet? Oh no I can't sell that to you for that price. WHY?

You have to go home and print the ad off your computer and bring it in? WHAT!! Can't you get on the internet and see what the price is? Oh no...I'm not allowed to get on the internet at work! What a crock of s*&t. I had it! Can I talk to the manger please....
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Old 05-26-2006, 04:46 AM   #2
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We use Verizon and love it! We don't even have a land line anymore. We travel so much the cell phones take care of all of our phone needs right now. Good luck with finding a mobile provider...they all have their downsides. But finding one with good customer service is a definite plus!
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Old 05-26-2006, 04:49 AM   #3
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Ugh! I hate Sprint, too. They have the worst customer service BY FAR!

I have T-Mobile now. I love them. Last month I went over my minutes AND text messaging and I called and more or less just asked that they take the charges off and I would be better next month -- THEY DID! I have their magenta RAZR and I love that too.

I highly recommend their customer service!
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Old 05-26-2006, 05:38 AM   #4
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I used to have Nextel but I switched cause I would NEVER have any service! I went back to Cingular and they're amazing! I love it
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Old 05-26-2006, 05:57 AM   #5
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nextel for me, svc is ok here
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Old 05-26-2006, 06:14 AM   #6
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I have T-Mobile and I've been very pleased with the coverage and customer service. I don't have a land line anymore either, it's so much easier just having one phone (and one bill) since I'm always on the go. That's probably not the best solution for everyone, but it works for me.
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Old 05-26-2006, 06:26 AM   #7
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My whole family and most of my friends have Verizon. We love it! The service is great and they are amazing with customer service. We used to have Cingular, but switched after about 6 months of continuous bogus charges. For example, they would charge twice for a roaming call, or they would charge for 5 song downloads when I only downloaded 2.

But Verizon is awesome!
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Old 05-26-2006, 06:53 AM   #8
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I've had t-mobile for 5 years and love them!! Great coverage and customer service!
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Old 05-26-2006, 06:55 AM   #9
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Personally, I think they are pretty much all the same, except for Verizon maybe (coverage). I had T-mobile, then AT&T and now Cingular. Most of my family have the same carrier so we yap-ya-yap endlessly without worrying about minutes.
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Old 05-26-2006, 07:20 AM   #10
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We have nextel and they suck. We are switching to Verizon in August, because anytime I don't have service my girlfriend who has Verizon always does.
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Old 05-26-2006, 07:38 AM   #11
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I HAD Cellular One. I told them to stick it!!
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Old 05-26-2006, 07:44 AM   #12
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We had Verizon then switched over to Cingular b/c my entire family is w/ Cigular. Plus i always felt as if Verizon was screwing me over w/ overcharges.
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Old 05-26-2006, 07:46 AM   #13
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Have at&t/ cingular for 14 yrs and was fine till i moved where i cant get a signal, tried verizon and get a good signal, so i will be switching, but found out i have a yr left on cingular due to buying a new phone, so now i have to make a decission whether i pay for early termination or pay for both.......
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Old 05-26-2006, 08:06 AM   #14
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I have T-mobile and I love it! Their customer service is amazing and they get the coolest phones. I love their plans too.
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Old 05-26-2006, 08:14 AM   #15
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I have had them all. The best by far as far as cost, customer service and coverage is T-Mobile. Love them. They are great about when you have to or just plain want to update your equpiment.
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