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06-24-2011, 03:06 PM | #1 |
YT 3000 Club Member Join Date: Oct 2008 Location: Long Island, NY USA
Posts: 3,498
| car service department stinks!! Ok so Monday call the VW dealer because my daughter says her air conditioner is not blowing cold. I make an appointment for today at 8am to bring it in. I bring it in this morning and the idiot guy says he will call when it's done. So at about 2:45 I call to find out what is happening with the car. He tells me THEY CAN'T GET TO IT TODAY!!!!! WTF!!!!! He want's to either keep it or he wants me to bring it back on Monday. Is he crazy???? I tried to remain calm!! I told him I made the appointment for today because this is when the car would be available. He says that they are backed up from work from yesterday.!! I should come in and pick it up and make another appointment. Ok this guy is nuts!! I call back and speak to the sales manager, tell him what is going on in service. He is pissed and goes to get the service manager on the phone for me. I tell him what just happened and he said that there isn't much work to do on my car so he would find out what the heck is going on and call me back. I told him that I had an appointment. He calls back and says that she has a bad compressor and ordered the part and I should pick the car up and they will call when the compressor is in. I really don't believe him but at least he didn't just shoo me away. Don't tell me that you don't have time today to look at the car!! So now I wait. I mean it is not close to my house and my dh followed me there this morning and then we drove back to pick it up. Boy oh boy service sucks!! I went to this dealer because the one that is literally 3 min from my house just says they do work and they don't. I brought her car in there about 2-3 months ago for a recall and they said they would do a routine bumper to bumper check. Well her low pressure in her tire light was on. And guess what.....it was still on when I picked it up!!! Did they check everything or did they just say they would check everything???? I just don't trust them anymore. So I now go to these idiots and this is what happens!!!
__________________ Coco, Pebbles, Trixie, and Wally LOVE MY BABIES!! |
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06-24-2011, 04:02 PM | #2 |
I ♥ my girls! Donating Member Join Date: Jul 2010 Location: With My Yorkies
Posts: 18,980
| I worked in the automobile world for 14 long years of my life. Being a female that is a major accomplishment. Lol. However, I was the office manager and I did not take crap from any one there. You can call VW customer service and file a complaint. Usually they will end up giving you something for free to make up for the issue. You will have the customer service number in maybe your owners manual. I worked for Honda so I am not 100% sure about VW. When customer service gets involved, they will contact the dealership and the dealership will have to follow up with them to make sure you are a happy customer. Try it! You might be surprised by the results! Hope it works out for you!
__________________ Momma to three sweet Yorkie girls Rosie Marie, Mikki Leigh , and Lily Mae Grace! |
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