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05-23-2011, 06:03 PM | #1 |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| Any iTunes experts out there?? I'm not getting any help on the Apple discussion boards and the only way (I guess) to get customer support is to purchase the extended Apple Care. Just in case any of you can help... my daughter downloaded/purchased a movie to iTunes (on the computer) and now when we synch the phone, the movie doesn't synch. And yes, I have "synch video" checked. I can see it in her purchase history. What am I doing wrong?? |
Welcome Guest! | |
05-23-2011, 10:11 PM | #2 |
♥ Love My Tibbe! ♥ Donating Member Join Date: Feb 2011 Location: D/FW, Texas
Posts: 22,140
| Aaargh! I have some problems getting my tunes to sync and can never recall what it is I miss. It seems like I usually elect to manually sync and because I do that, I have to do things in a certain way but just can't recall since it has been a while since I have done it. Hopefully someone who does it more often will answer soon.
__________________ Jeanie and Tibbe One must do the best one can. You may get some marks for a very imperfect answer: you will certainly get none for leaving the question alone. C. S. Lewis |
05-24-2011, 06:49 AM | #3 | |
Furbutts = LOVE Donating Member Moderator | Quote:
If you're near Apple store (they have a locator online), you can make a free appt on the site - I'd recommend you make it during the week bc on the weekend it's unreal crazy busy. When I got my new laptop in Dec - I had the worst trouble getting my entire library over to the new computer - I tried every method online, including apple's instructions, to no avail. Last wkend, we went to our apple store for help, and it was really no help at all. The guy def had ADD, so couldn't focus at all on what our problem was . For your issue though, I bet they could help.
__________________ ~ A friend told me I was delusional. I nearly fell off my unicorn. ~ °¨¨¨°ºOº°¨¨¨° Ann | Pfeiffer | Marcel Verdel Purcell | Wylie | Artie °¨¨¨°ºOº°¨¨¨° | |
05-24-2011, 07:00 AM | #4 | |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| Quote:
The nearest Apple store is 2 hours away (in two different directions - Houston or Austin). Plus, I'm not using a laptop so it would be pretty difficult to take the computer to them. I have had to visit them before when I first got my iphone because the home button was real mushy - didn't "click" (if that makes sense). They replaced the front panel and home button and I was on my way with no charge within 30 minutes. But it was on the weekend and yes, it was nuts in there!
__________________ ~ Angie | |
05-24-2011, 10:09 AM | #5 |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| Sorry.... that was horrible spelling..... "recategorize"
__________________ ~ Angie |
05-24-2011, 10:18 AM | #6 |
Donating YT 500 Club Member Join Date: Dec 2009 Location: CA,USA
Posts: 1,623
| You can always e-mail iTunes their great at answering any questions. They will give step by step directions. |
05-24-2011, 10:33 AM | #7 |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| The reason I'm asking here is because I couldn't find a way to contact them. I was under the impression that you couldn't get customer support unless you have the Apple extended care.... which we don't. Do you know an email address?? That would be awesome if I'm wrong about the customer support. Last resort I could always pay the one time fee to ask a question but I'm trying to avoid that.
__________________ ~ Angie |
05-24-2011, 11:00 AM | #8 | |
I ♥ Joey & Ralphie! Donating Member | I know you said you tried the apple forum, but did you see this thread? iPhone won't sync movies? - AppleInsider Here's one post from it: Quote:
__________________ NancyJoey Proud members of the CrAzYcLuB and YAP! ** Just Say No to Puppymills – Join YAP! Yorkshire Terrier Club of America – Breeder Referrals | |
05-24-2011, 11:27 AM | #9 | |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| Quote:
__________________ ~ Angie | |
05-24-2011, 11:27 AM | #10 |
Donating YT 2000 Club Member Join Date: Jun 2009 Location: Georgia
Posts: 3,262
| you need to make sure that the format is correct to move over to the phone click on the video to select it in the movie list in itunes, then click the advanced tab on the toolbar on top (beside file edit tools help ...ect.), go down to the option that says "make iphone compatible/version" (it may say something different but it will sound something like that). click this and let itunes convert. Then after it finishes try syncing again. Secondly depending on what firmware the iphone is running on it could be a problem in the transfer method. To solve this issue you can check manually manage videos and music on the iphone mainscreen and then drag the video over to the iphone. I personally like this method of syncing better because it gives you more control and you can sync across more than one library easily.
__________________ SUSAN : TESSIE : HOBBES :CALVIN :SASSY There is no psychiatrist in the world like a puppy licking your face! ~ Ben Williams |
05-24-2011, 11:28 AM | #11 |
Donating YT 2000 Club Member Join Date: Jun 2009 Location: Georgia
Posts: 3,262
| Let me know if ^ works This information can from my 17 year old son that is like the king of technology
__________________ SUSAN : TESSIE : HOBBES :CALVIN :SASSY There is no psychiatrist in the world like a puppy licking your face! ~ Ben Williams Last edited by susan lynn; 05-24-2011 at 11:29 AM. |
05-24-2011, 11:33 AM | #12 |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| Okay, I printed out that whole discussion and will look it over more closely when I'm in front of that computer. Hope I find the answer in all that mess. I hate being so computer-illiterate sometimes.
__________________ ~ Angie |
05-24-2011, 11:35 AM | #13 | |
Donating YT 1000 Club Member Join Date: May 2008 Location: Maui, Hawaii
Posts: 7,740
| Quote:
Kids used to ask adults for info and now it's the other way around.
__________________ SANDY, MOM TO TIKI , KAYLA , KARLEE , R.I.P. MEIKA | |
05-24-2011, 11:35 AM | #14 | |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| Quote:
__________________ ~ Angie | |
05-24-2011, 11:36 AM | #15 |
Donating YT 500 Club Member Join Date: Aug 2004 Location: TX
Posts: 2,799
| Ain't THAT the truth!! I keep telling my daughters I need at least one of them to go into the computer field so that they can help out their mom when she starts feeling dumb.
__________________ ~ Angie |
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