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02-17-2010, 08:08 AM | #1 |
Donating YT 1000 Club Member | I have a Migraine and it is ALL her fault! I am a full time pet sitter. I started this a year ago when I couldnt find work after a year of being unemployed. My only wish is I didnt start it sooner. I love animals, it is a real passion. I have dozens of clients and get lots of referrals. Well, yesterday I had my first screw up. I knew the day would come because everyone cant be perfect. I went for my last visit of the day & when I got there I realized I didnt have keys to the apartment. This is a LUXURY apt in a high end of Dallas. Not just everyone can afford to live at this place. I searched my car for 15 minutes before calling her. When I called she was very nice, offered to leave work early, I told her I could come to her office and gets keys. Then I suggested getting a set from the management office. Well, I did and I had my normal 30 minutes of play time with her maltese. He is a precious dog, but I do feel sorry for him. He is not allowed to go outside and can only have toys when supervised. He can only go to his potty pad when supervised. He is a perfect dog and I love him so much. I really enjoy my visits with him. I left to go home and was faced with 2 hours of traffic. On my way, I got a text message saying she was having an anxiety attack because she didnt know where her keys were & she was afraid her dog would be stolen. Seriously? She doesnt live in the hood! She then called me. She was totally upset, I asked her to calm down. She started yelling at me! She wanted to know exactly where I was, when I would be home to search for the keys. Well, I couldnt find them. Me and my husband searched for 3 hours. I was sick...litearally throwing up with nausea. I have suffered with migraines 8 years and stuff like this sets it off. She called and he answered and told her that the keys werent labeled and nothing was going to happen. He was getting really mad. My husband knew that my stress and sickness came from her and all he could think about was how bad I would get during the night. I didnt sleep last night, I was throwing up and my heart was racing. She continued to text me telling me it was going to cost 150.00 to change the locks and how her dog is everything to her and she was afraid he would be stolen. UGH!! She said the person that had the keys would get in and steal him before police answered to the alarm. To top it off, her cousin is a dear friend and client of mine. He got in a yelling match with her and told her he would not allow her to abuse me. (he said she has issues and he should have never told her about me) He proceeded to tell her that I have cared for his SIX DOGS for a year and never a problem. He told her he trusted me with his dogs and life & would never trust her. She brought up the fact they were family and she couldnt believe he was taking my side. It was really bad! Today, I am trying to recover. I feel like crap. My head feels like it is going to explode. I had to cancel my morning trips because nothing will stay down. Seriously, am I the only human that makes mistakes??!! I lost keys for crying out loud. I didnt kill her dog or hurt her!! UGH I dont want to go back & that breaks my heart because i love her dog so much. But, I just dont think I can deal with this. Thanks for listening, I needed someone to hear me. |
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02-17-2010, 08:34 AM | #2 |
YT Addict Join Date: Apr 2009 Location: Minnesota
Posts: 338
| I am so sorry! I have worked for an employer like this and I am so sorry that you are dealing with this. The only way to continue to work for her is to brace yourself for her accusations and difficult days. If you find it too difficult, I would recommend declining her requests and releasing her as a client. You have to look at your own health and your business on this one. It's really not about the dog right now, it's about you and how you can provide for yourself as a business. If you lose work days due to run-ins with her, it doesn't help you as a business or as a person. You're in my thoughts. |
02-17-2010, 08:39 AM | #3 |
Lola's Love Donating Member Join Date: Aug 2008 Location: Mill Valley, CA, USA
Posts: 2,934
| Oh Dana... No one is perfect and we all make mistakes...you did your best in explaining the situation to your client...I hope she will realize that everyone makes mistake and hopefully she will apologize to you? You cant let this get to you...I'm sure the keys will turn up... You have to be strong for your lil fur family and for the rest of your clients...
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02-17-2010, 08:57 AM | #4 |
Luving my babies Donating Member Join Date: Feb 2009 Location: Over the rainbow
Posts: 3,291
| Dana, I am so sorry you had to deal with this. I know how much you love you clients dogs. I hope you can get things worked out! Everyone makes mistakes, don't let it get to you so much! I hope you have a better day and if you need to talk I'm home!
__________________ Renee, Tayah, Dash, Bella & Paige |
02-17-2010, 09:06 AM | #5 | |
Senior Yorkie Talker Join Date: Nov 2009 Location: Florida
Posts: 156
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__________________ Oscar Day Sharpie & Mee-kah | |
02-17-2010, 09:10 AM | #6 |
Donating YT 1000 Club Member | Well, I just sent her a formal email. She has been texting me all morning. She told me she is going to ruin me! UGH! For crying out loud. She also wants 150.00 for keys, I told her that I would reimburse her once she has submitted receipts to my work address and to stop all communicating to my phone. |
02-17-2010, 09:15 AM | #7 |
Pixie and Daisy Donating Member Join Date: Oct 2009 Location: CT USA
Posts: 2,680
| I suffer Migraines as well and I know how awful it truly is. I have learned over the years. That I need to not get so stressed out over things I cannot control. Yes you are only human, and we make mistakes. Try and look at things from her side. She was just scared that someone would steal her dog, she lost control out of fear. Maybe she has had some past experiences and has a hard time trusting people. Anyways.......I am sure this will all be under the rug by tomorrow after she calms down. maybe she was just having a bad day and that was just her escape was to blow up at you. I am sure she is feeling bad about losing control. Take a deep breath and don't let this upset you, it isn't worth it!
__________________ Proud Mom of Daisy and Pixie |
02-17-2010, 09:24 AM | #8 |
Donating YT 5000 Club Member Join Date: Jan 2008 Location: MD
Posts: 10,908
| I'm sorry that this happened to you. She sounds like she definitely has issues. Stuff happens and if it just a matter of changing the locks, so be it. That is an easy fix. If the keys were not labeled, then she needed worry about it. Sounds like she is a control freak from what you say about how he needs to be supervised about everything! It would be very sad if her dog got another sitter that didn't take as good a care as you do.
__________________ www.kissecollar.com Soft Cone Collars for Post-surgery and much more! 10% (non-food) - Discount code YT10 |
02-17-2010, 09:28 AM | #9 |
YT 500 Club Member Join Date: Jan 2010 Location: CT
Posts: 680
| She sounds like a unique person with some personality issues. To me, it sounds like you did everything you could to remedy the situation. So you lost the keys and they could be replced, not a big deal. Don't take ownership of her personality problems you don't deserve it and you did nothing wrong. If she chooses to tell this story to anyone and tries to justify that she was right, she will like the coo coo that she is. Think of all your happy clients and the referals they give you, what does that say? It means you are a wonderful, caring & trust worthy pet sitter. Forget her!
__________________ Wendy, Lola, Lea & Gracie |
02-17-2010, 09:46 AM | #10 | |
Lola's Love Donating Member Join Date: Aug 2008 Location: Mill Valley, CA, USA
Posts: 2,934
| Quote:
you were honest with her about misplacing the keys..she needs to give it a rest! What more does she want..you already offered to reimburse her for the keys and changing of the lock.. I know how you feel...it will blow over give it time...
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02-17-2010, 12:08 PM | #11 |
YT 2000 Club Member Join Date: Aug 2008 Location: Massachusetts/Florida
Posts: 2,614
| First off, this lady is a wackjob...150$ ??? You dont have to replace the entire lock...the lock just needs to be repinned and a new key made for it. I had 10 locks repinned for 150$ !! The locksmith comes to your house and does it there..the lock does not have to be changed completely..she is nuts. Secondly, once you reimburse her for the lock...release her as a client immediately. Keep all her threatening texts (just in case) If she keeps texting you after you've paid for her locks..id get a restraining order out on her. I've always told myself that if my work ever came to a point where i hated doing what i was doing...id split ways. And to this day i stick by it and i've always been happy going to work. Dont let her get to you. She is not worth getting sick over.
__________________ LD that's me and Pasquale "If at first you don't succeed, then skydiving is definitely not for you!" |
02-17-2010, 04:57 PM | #12 |
Donating YT 1000 Club Member | Well, I just wanted to give an update. I have since heard from several who know her and their words, "she is flipping crazy", "omg! that woman is nuts, "ignore her, she is a bitter lonely person." So, she has developed a name for herself that is for sure! She sent me emails all day saying I was the one that was yelling and that I made her have an anxiety attack because she feared someone would break in last night if she went to sleep! Oh, and I caused her to miss work because she was "distraught". I replied to every email denying all her allegations and repeating that I would pay her receipts for the locks. She ended up saying she is taking me to small claims court so she will be sure to get all she deserves. What a whack job!! I have many happy clients & some of her family members who are willing to testify on my behalf. Apparently she is a liar. She made up several stories to make me feel sorry for herself. She had colon cancer and almost died, she had a breast cancer scare 2 months ago, and her last dog was a pug that was tragically hit by a car and died. Her cousin has confirmed that NONE of these things happened. As of today my lawyer is ready for this wackadoodle. He thinks it is totally ubsurd!! As for me, I still have a migraine, I managed to take on 8 dog walks today (30 min each). So Screw her! |
02-17-2010, 06:03 PM | #13 |
Donating YT 5000 Club Member Join Date: Jan 2008 Location: MD
Posts: 10,908
| yeah, just ignore her and take care of yourself...it's just not worth getting sick over someone that has such issues. Hope you feel better soon.
__________________ www.kissecollar.com Soft Cone Collars for Post-surgery and much more! 10% (non-food) - Discount code YT10 |
02-18-2010, 11:04 AM | #14 |
Lola's Love Donating Member Join Date: Aug 2008 Location: Mill Valley, CA, USA
Posts: 2,934
| Hope you're having a better day!
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02-19-2010, 09:09 AM | #15 |
Donating YT 1000 Club Member Join Date: Feb 2006 Location: New Hampshire
Posts: 10,534
| Wow... uumm... wow... What do you say to someone like her. Clearly she has major anxiety issues and is super insecure. Its keys, you are right. Noone will know what lock they fit in without them being labeled. The worst part is, more than likely you are going to come across them someday in a pocket of your pocketbook or in a drawer or something and this all would have been for nothing (on her part). I'm glad your other client stuck up for you! Girl, next time don't answer the phone and try not to get that upset over her issues. She is not normal to behave like that over something so small so don't let it make you sick. Its not worth it I'm so sorry about your day yesterday though... yuck!
__________________ “Petting, scratching, and cuddling a dog could be as soothing to the mind and heart as deep meditation and almost as good for the soul as prayer.” ― Dean Koontz |
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