<vent> Those that work with the public...

[MeganS]

HOW DO YOU DO IT!?!? I have a rant.

I recently started working at Wendy's (my parents decided it's time for me to support my own hobbies lol). I love my job itself, I love the people I work with, I love my boss, I CAN'T STAND the people. A lot of them are really nice, but some of them just...UGH!!

and I started working drive through (I collect the money) the other day, so I get to deal with all of those pleasent people too. I don't mind getting feedback from customers about the restaraunt or whatever AT ALL, but it's the people who yell at me that I want to strangle.

Especially the ones who yell at me for something I have NO control over.

This was one of my last customers of the night:

Girl up front: *takes order*
him: *drives up to my window to pay*
Me: *opens window* Hi how are you?
him: Do you know what you sound like?
me: Excuse me?
him: You sound DEAD!
Me: I'm sorry...?
him: How do you learn to take orders in this place?
Me: I don't take the orders, sir, I just collect the money.
him: Well whoever DOES collect the orders needs to be taught something. How are you supposed to take orders here?
Me: I'm not sure, sir, I haven't been trained to take orders.
him: You're supposed to say "May I help you" "thank you" "please."
Me: Yes sir, I suppose so.
him: I can't believe how rude you people are.
Me: I'm sorry you had a bad experience sir. I'll pass it on to her. The total is $9.27.
him: *pays*
Me: Have a good night.
him: Yeah.
Me: You're welcome.
him: *drives away*

I know I should just get over it. But it's like...oh my God. At least practice what you preach! last time I checked, you're supposed to say thank you when someone wishes you well. But I guess his mommy didn't teach him that HE has to have good manners too - other people just have to give them to him.

He wasn't the only one tonight...but he was the one I was ready to kill. I told my boss I quit afterwords, and she was like "No you don't." lol.

Just...if you're going to customer service or whatever, please don't scream at them or anything because they have feelings too and more than likely you're yelling at them for something they have nothing to do with. (And they talk badly about you after you leave if you're mean. )

*sigh* Thanks. One thing I've learned from Wendy's: I can never have a job that requires me to be nice to people I want to knock out.


EDIT: OMG this was much longer than I thought. Sorry!

[bchgirl]

Welcome to the world of customer service, Megan....unfortunately it won't be the last time.

[BubblPopElectrc]

How did you not laugh?? I would have!

Great! Now I want a chocolate Frosty with Oreos.

[erino77]

I'm sorry people are so mean Megan. Unfortuntaely it's just life, lol! As long as you keep being nice, you know at the end of the day who's the better person.....you! I worked at Ryan's when I was younger as a cashier, I feel your pain with rude people, some are just relentless. AND they end up lookig like an a$$ to everyone who is within hearing distance, so just look at it that way, lol!

[bchgirl]

Originally Posted by BubblPopElectrc

Great! Now I want a chocolate Frosty with Oreos.

Hope you get a good order taker....I hear they can be really rude.

Actually at our Wendy's....it's a game...they put whatever they want to in that bag...regardless of what you've ordered. If you don't check your bag before you leave the window....it is lunch surprise for you. I am sure they laughed their butts off over it.

[MeganS]

Deb - LOL! We're usually about 90% with getting our orders right. We'll forget some things like making burgers plain or whatever, but of course the customer gets a free correct one if they bring it back. Overall though, the orders are usually right.

Kyle - HAHA go get one! But don't be rude.

Originally Posted by erino77

I'm sorry people are so mean Megan. Unfortuntaely it's just life, lol! As long as you keep being nice, you know at the end of the day who's the better person.....you! I worked at Ryan's when I was younger as a cashier, I feel your pain with rude people, some are just relentless. AND they end up lookig like an a$$ to everyone who is within hearing distance, so just look at it that way, lol!

I'm not really the better person, because I'm only being nice because I'm getting paid to lol. If it were up to me his food would be shoved down his throat the way it was. Along with my headset.

[yorkiegirl83]

Oh gosh I feel for you! I've always worked in customer service and retail management and there are always people that have not a shred of tact or politeness.

I do the standard customer is always right, never break my smile and kill them with kindness then I vent with all of the other employees after they've left. You should have heard our back room sometimes at my old store, lol!

[bchgirl]

Originally Posted by MeganS

Deb - LOL! We're usually about 90% with getting our orders right. We'll forget some things like making burgers plain or whatever, but of course the customer gets a free correct one if they bring it back. Overall though, the orders are usually right.

Kyle - HAHA go get one! But don't be rude.



I'm not really the better person, because I'm only being nice because I'm getting paid to lol. If it were up to me his food would be shoved down his throat the way it was. Along with my headset.

It's true about our Wendy's....so it's either the order taker is deaf (no offense to deaf people) or they do it intentionally. I don't mean you get ketchup when you asked for none....it's beyond that.

For the record...my girlfriend refuses to return incorrect fast food orders...she swears the replacement whatever will be spit in (or would that be on?).

[erickajm]

You have to learn the art of telling people off in a nice, professional way...if that makes sense. I never knew how until I moved to Pa and worked in a restaurant. Funny part is there is so much you can say without them realizing your completely making them look like an idiot.

[mizzwanned]

omg megan im sorry! But i know EXACTLY what you mean! All too well! As you may know i WAS waitressing lol notice WAS, cause i quit..anyway some people are really nice and understand what a waitress has to go thru but i was appalled by some people. And where i worked was a high class place, you could only eat there by making reservations, no walk ins, etc. Anyway some days i just had the worst people. Since i was their waitress they would take everything out on me, that i had no control over. One day it was SUPER busy, and its a really bis restaurant. Well this couple had ordered their food and it was taking long. Normally i would go down to the kitchen and check on it but this day i had absolutely no time, i mean i had to take orders left and right and barely had a bus boy, one didn't show up that day. The kitchen btw was at the other side of the restaurant and then you had to go down the stairs so i really couldt do that. Anyway she accused me of forgetting about her and her husband and said that i never put her order in. I explained to her that i put it in and it was a busy day(it was mothers day) so the food might take longer than expected cause the kitchen it really busy and she yelled at me and said 'i work in restaurant business before and the food NEVER take long, even on busy day!IT'S YOUR FAULT!!' omg i was soo ready to cry. At that point i knew i was going to quit already, i had had enough, i was like 'Look Lady you want to come to the computer with me so i can SHOW you your order???' She was like 'No please just go away' and did something with her hand for me to go away. Some people...i just hate customer service, srry about the long story but i totally understand, i had way too many customers like her, they see you busy, busting your butt and think they are the only ones in the restaurant

[sammiz]

I have been in food and Beverage for most of my life and have owned two restaurants. It is long hard hours and much hard work if it is done correctly. I was trained in my early years by an excellent corporation. I always upheld the high standards I learned there. One of my supervisors told me to never lower my standards but to make everyone come up to mine. He was a most excellent mentor! Hardnosed and fair at all times.

Whenever my employees had a difficult, rude or obnoxious customer I always asked them to alert me immediately. Some people can be quite abusive to folks in a server capacity because they feel 'oh so superior'. Not so. I told my employees they didn't get paid enough to take abuse and that I would always handle it myself. And I did. Sometimes, the wayward customer stayed and acted more respectful, sometimes they left. Sometimes, they even apologized.

Another rule I had was that nobody ever got chewed out in front of a customer or fellow employee. If it was necessary to be corrective, I always did so in private. I think it is best to allow people to maintain their dignity and self respect. If I am out and see this happening, I will ask for the manager and leave after speaking my mind. I will also write to the corporation if it is a corporately owned establishment.

All that said....I hate the way so many allow their employees to be disrespectful because it is deplorable, sometimes. I went into a Burger King, ordered, received my food and as I was walking out I ate a fry. It was stone cold. I went back and asked if they would please replace the fries. They did and as I got to the door I decided to go back once more and state my opinion. I asked the girl if she realized she had spoken not one word to me during the ordering process, or even getting the fries replaced. Her comment? "Oh, Je-eeee-su Ch--rrist!!" Excuse me? Are we now in a worship session or are we discussing horrible customer service, still?

They do it because they can....the same reason the others treat people so badly in some situations. Those in positions of responsibility and management need to get a handle on it but are often apathetic, themselves.

Customer service and common decency have both passed on. Please observe a moment of silence in their honor.

[Suzy]

Hey Megan-sounds like a rough night! Sorry that guy was a turd to you! At least you handled yourself well, and didn't hand his lovely attitude back-I definitely would have been tempted too, but it sounds like you held yourself together well. I have waited tables in a restaurant, worked as a cocktail waitress, worked retail as a manager, as a cashier, and a fitting room attendant, and BOY do I understand how you feel. The best part about a job like yours-and several of my former jobs-was that you get to see a lot of people in a short amount of time. For every annoying, grumpy, pain in the patoot customer, there are 2 really friendly, understanding, caring, bubbly customers that make it all worth it. Hang in there, and enjoy each interaction as they come, and try to learn from both the good and the bad experiences.

[spr377]

One nice thing about having jobs while you are still in highschool, you get the chance to decide what you really DON'T want to do when you get out! My youngest daughter had a job at Burger King while she was in college, and said that she will never work in foodservice again!! LOL

[Nancy1999]

Originally Posted by MeganS

HOW DO YOU DO IT!?!? I have a rant.

I recently started working at Wendy's (my parents decided it's time for me to support my own hobbies lol). I love my job itself, I love the people I work with, I love my boss, I CAN'T STAND the people. A lot of them are really nice, but some of them just...UGH!!

and I started working drive through (I collect the money) the other day, so I get to deal with all of those pleasent people too. I don't mind getting feedback from customers about the restaraunt or whatever AT ALL, but it's the people who yell at me that I want to strangle.

Especially the ones who yell at me for something I have NO control over.

This was one of my last customers of the night:

Girl up front: *takes order*
him: *drives up to my window to pay*
Me: *opens window* Hi how are you?
him: Do you know what you sound like?
me: Excuse me?
him: You sound DEAD!
Me: I'm sorry...?
him: How do you learn to take orders in this place?
Me: I don't take the orders, sir, I just collect the money.
him: Well whoever DOES collect the orders needs to be taught something. How are you supposed to take orders here?
Me: I'm not sure, sir, I haven't been trained to take orders.
him: You're supposed to say "May I help you" "thank you" "please."
Me: Yes sir, I suppose so.
him: I can't believe how rude you people are.
Me: I'm sorry you had a bad experience sir. I'll pass it on to her. The total is $9.27.
him: *pays*
Me: Have a good night.
him: Yeah.
Me: You're welcome.
him: *drives away*

I know I should just get over it. But it's like...oh my God. At least practice what you preach! last time I checked, you're supposed to say thank you when someone wishes you well. But I guess his mommy didn't teach him that HE has to have good manners too - other people just have to give them to him.

He wasn't the only one tonight...but he was the one I was ready to kill. I told my boss I quit afterwords, and she was like "No you don't." lol.

Just...if you're going to customer service or whatever, please don't scream at them or anything because they have feelings too and more than likely you're yelling at them for something they have nothing to do with. (And they talk badly about you after you leave if you're mean. )

*sigh* Thanks. One thing I've learned from Wendy's: I can never have a job that requires me to be nice to people I want to knock out.


EDIT: OMG this was much longer than I thought. Sorry!

I am so impressed with the way you handled yourself, you will learn a great deal from this experience, and it looks like you be teaching others a great deal too.

[erino77]

Originally Posted by MeganS

Deb - LOL!


I'm not really the better person, because I'm only being nice because I'm getting paid to lol. If it were up to me his food would be shoved down his throat the way it was. Along with my headset.

LMAO now that would have been a sight to see!

I hope the next day your scheduled to work goes better for you