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11-04-2007, 11:12 PM | #1 |
YT 6000 Club Member Join Date: Nov 2003 Location: Seattle, WA
Posts: 6,238
| [News] PetSmart Employee Beats Dogs, Keeps Job Reader Matt watched a PetSmart PetsHotel employee strike several dogs while waiting to pick up his pet. Matt immediately spoke with the store manager, who called the next day called to condemn the employee's actions as 'horribly inappropriate,' and to promise that the employee would no longer work with dogs. Ten days later, Matt received another call, this time from the District Manager. ..the District Manager called us back and stated that she watched the video in slow motion, and that while she could understand how we interpreted the employee's gestures to have been inappropriate, that she has concluded that the man was just playing with the animals, did not in fact strike any dogs, and was not inappropriate. Matt writes: On Sunday, October 21, my wife and I picked up our dog from the Petsmart Hotel in Alexandria, Virginia (at Potomac Yards) where he had been boarded for one night. As we waited for our dog to be retrieved, we watched a live video stream of the day care room on a monitor facing us. The room appeared to be overcrowded with more than a dozen large dogs in a relatively small space. One employee could be seen in the middle of the crowd of dogs. Suddenly, both my wife and I saw this employee raise his hand and strike a dog. We were shocked by what we saw. Outraged, we immediately pointed this out the desk employee and requested to see a manager. As we waited, we continued to watch the video feed and witnessed the worker strike two or three more dogs. The Pet Hotel manager came out and we explained what we saw. We asked that this matter would be investigated and that the individual we saw strike the dogs would be removed from caring for dogs. We weren't looking for any deal from Petsmart or to threaten any legal action -- we just wanted a firm answer that this employee would no longer be left in the care of any animals. The following day we received calls from both the Pet Hotel manager as well as the store manger. The Pet Hotel manager told me personally that she watched the video and found the worker's actions "unacceptable." In a separate conversation, the store manager stated that he watched the video "about 12 times" and also found it horribly inappropriate. Next we received a call from the District Manager who was incredibly evasive in her statements and stated she would get back to us after a full investigation, but that the employee in question was still working with dogs while the investigation took place. Ten days after the incident, the District Manager called us back and stated that she watched the video in slow motion, and that while she could understand how we interpreted the employee's gestures to have been inappropriate, that she has concluded that the man was just playing with the animals, did not in fact strike any dogs, and was not inappropriate. In response, we very reasonably asked if we could watch the video with her so she could show us what she saw. She said no. Since this incident, we have canceled all his future stays. We are outraged by what we saw and even more troubled that despite two managers having told us that they agreed that the employee was inappropriate, the district manager not only concluded otherwise, but refused to show us her interpretation. Petsmart has handled this in the worst possible way, excusing the conduct of an employee who hit dogs he was entrusted to care. We feel the right thing to do is to let the community know about this incident so that dog owners can consider this incident when finding care for their dogs. Needless to say, we feel strongly that Petsmart Hotel is not a dependable or safe place to trust for care of D.C.-area pets. If you need to board your pet, use a local kennel instead a chain pet store. http://consumerist.com/consumer/crue...job-318626.php |
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11-05-2007, 01:16 AM | #2 |
Donating YT Addict Join Date: Feb 2007 Location: Sunny Southern California!!!!
Posts: 1,877
| WOW, just... WOW. I am speechless!
__________________ My cute little Turbo butt! YES, we are also avid members of the CRAZYCLUB & Little Gentleman's Club! Turbo 's Tumi!!! |
11-05-2007, 01:19 AM | #3 |
Mommy to Kikko-man Donating Member Join Date: Nov 2006 Location: California/taiwan
Posts: 1,562
| HORRIBLE! absolutely horrible!!!
__________________ Camly Kikko |
11-05-2007, 04:04 AM | #4 |
Donating YT 2000 Club Member Join Date: Aug 2007 Location: Dresher, PA
Posts: 2,779
| One of my in-laws in-laws saw a groomer at the PetSmart grooming hit the dog while on the grooming table. She brought it to the attention of the manager and all they could say was that grooming was under a different management from the store and couldn't do anything about it.
__________________ Teapots = Happiness GraycieChipHarley Fakes Are Never In Fashion |
11-05-2007, 04:22 AM | #5 |
Mommy's Baby Doo Donating Member Join Date: Mar 2005 Location: DesMoines ,Ia
Posts: 5,318
| I just dont understad how they can say she was playing with the dog .when the manager saw the video and said that her actions was unacceptable.this is HORRIABLE.
__________________ mommy to Lizzie, charliegirl Rip Scrappy doo, Rip Sunday. |
11-05-2007, 06:58 AM | #6 |
No Longer A Member Join Date: Oct 2007 Location: london, ky
Posts: 287
| Who PLAYS with a dog by hitting it? This is totally unacceptable, there are so many people who love animals and would love to work with them and not hit them. I can't understand why this person is still working there - especially caring for animals, at least they could put him out on the floor instead. |
11-05-2007, 07:28 AM | #7 |
Donating YT 1000 Club Member Join Date: Oct 2007 Location: Fishers, IN
Posts: 2,161
| JUST horrible!
__________________ Stacy, Mommy to: Bianca the Bichon 3-6-06, Gino the yorkie 3-15-07 |
11-05-2007, 09:13 AM | #8 |
YT 2000 Club Member | How horrible! I am sure hat you could tell the difference of playing and hitting an animal!Very sad to read that they are siding with a person who struck not one but 3 different animals!
__________________ Brandy and her love bugs Jeter Axl Yumi Yasha |
11-05-2007, 09:34 AM | #9 |
I ♥ my Furheathens Donating Member Join Date: Jan 2007 Location: VAN ALSTYNE
Posts: 8,226
| Grrr that really pisses me off. I hope that man doesnt just stop with the DM>
__________________ Twalla & The Furheathens |
11-05-2007, 09:35 AM | #10 |
Mommy's Little Boo Boo Donating Member Join Date: Oct 2006 Location: Virgina
Posts: 3,734
| That's awful!
__________________ Proud mom to Grayson Abby Dusty Pepper Ryan Gabriel and of course me Diane Grayson loves Tia |
11-05-2007, 09:40 AM | #11 |
Aubrey's Mom Donating Member Join Date: May 2007 Location: Georgia
Posts: 9,369
| Thats horrible!!! I am fed up to the top with Petsmart, I would rather sit at home and watch my babies than to send them there!! |
11-05-2007, 10:34 AM | #12 |
My hairy-legged girls Donating Member Join Date: Jan 2007 Location: lompoc, ca.
Posts: 12,228
| How terrible that a manager cannot fire a person for animal abuse. I wonder what her connection with that employee really is??? I think law enforcement needs to look at that surveillance tape! I think we just may start seeing more and more in home care ads because of unethical treatment of pets in a lot of care centers. I hope so anyway. |
11-05-2007, 10:55 AM | #13 |
I ♥ my Furheathens Donating Member Join Date: Jan 2007 Location: VAN ALSTYNE
Posts: 8,226
| Has anyone read the comments in the link that FE posted?
__________________ Twalla & The Furheathens |
11-05-2007, 11:33 AM | #14 |
Misssing Baby Chloe Donating Member Join Date: Jun 2007 Location: California
Posts: 4,186
| Yes, A pack of total idiots!!!
__________________ We give dogs time we can spare, space we can spare and love we can spare. And in return, dogs give us their all. It's the best deal man has ever made. -M. Acklam |
11-05-2007, 01:51 PM | #15 |
I ♥ my Furheathens Donating Member Join Date: Jan 2007 Location: VAN ALSTYNE
Posts: 8,226
| Thats what I was thinking, by the time I got thru the first one I was ready to unleash Cujo on him!
__________________ Twalla & The Furheathens |
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