Rude Petsmart Employee

[Graleyne]

We stopped at a different Petsmart than we normally go to yesterday. I have been on the search for this cute little dress that matches Susanah's blanket. FOUND ONE in her size finally! Yay!

So we were checking out and the cashier tells me he is against putting clothes on dogs. Now, I'm they type who thinks opinions are like a**holes, everyone's got one and some of them stink so I just smiled at him. There are a lot of people where I live who think I am a little nuts because of Susanah's clothes, stroller, playpen, diaper bag, etc.

THEN HE GOES ON TO SAY "You do realize it's a DOG, not a baby, right?" and a lot of other things (something about feeling sorry for it and how it would never experience any joy) that I didn't really hear because I was busy trying not to cry and was just shocked. First that he kept referring to my baby as "IT", and second that an employee would say those things to a customer.

Luckily DH was with me, and he pulled me by the arm straight to the manager. (dh was slightly p*ssed). He explained what had happened because by this time I'd started to cry (I think its the new hormones they have me on because I'll cry if you look at me too hard lately - can we say oversensitive? lol) The manager apologized and gave me a kleenex and a petsmart gift certificate. When we left he went straight to the cashier and was talking to him.

Needless to say, we will not be visiting that particular Petsmart again.

[mistyinca]

That was completely out of line for that guy. Don't let it get to you, some people are like that. The fact that he works at Petsmart, he should know better than to do that.

[AprilLove]

Sheeesh!! Some people are just idiots!!! I really dislike it when ANY cashier or store employee makes comments about what I am buying, no matter if it is groceries, clothes, pet stuff or whatever. That was just plain rude. Please don't take it personally. You love your Yorkie, and you don't need to explain or defend that to anyone. Some people just don't get it, there is nothing we can do about that. It was very big of you to refrain from hitting the guy . I don't know that I would have been able to avoid some kind of smart**s remark back to him

[ashley809]

I am so sorry you had to deal with that. I had the EXACT same thing happen to me at my local PETCO. I was trying a sweater that was on sale on Holly. But the employee asked me if my dogs were ok. He said my dogs looked scared to be getting clothes put on them and just talked down to me and it made me feel like crying. I know just how you feel. The nerve of people! I am glad your hubby was there to take you to the manager. I wa sjust so embarrased I left

[Gizmo's Mom]

Sorry you had to go thru that hun. I sent an email complaining and was sent a $25 dollar certificate..how much was yours? Of all places for someone like that to be working.

[Graleyne]

Mine was $25 too. I won't be spending it at THAT Petsmart though. We'll go to our regular one. They all know us there and understand about Susanah.

I'm glad my DH was there too. Otherwise I probably would have just left and cried in the car.

[diggy4]

Awww Graleyne, how RUDE! As much as I would love a 25$ gift cert. I cannot say I have had a rude experiance at petsmart yet. It seems to me the same ole story of people being afraid to admit they do not take as good care of thier "IT" feeling the need to downgrade your efforts. I always try to consider the source. He probably has dogs that he keeps outside and has never experianced the snuggling in bed, the lap naps, and the joy of opening your heart to a baby (not an it) and letting your love go. People love to hurt you for haing what they don't....good ole jealousy and what you have my freind is a big heart and your a great mom! Keep on pampering them and do it with a big ole smile!

And next time dont cry when they say You do realize its a dog dont you?? Say yes, and I am glad to say he came from a different breeder than you did, my baby has much more common sense than your lines seem to have in them.....

[La Princesa]

Well the thing is , if you work at that store that sells that item, what business do you have talking bad about it. To me if i was an employee it would be a no brainer

I am sorry that happened to you. As i was reading your story i was thinking manager! manager! and when you finally said ur hubby helped you to the manager i was like"YEAH"

God bless you and continue to do what makes you happy, after all its your life not anyone esle!

Kisses!

[Graleyne]

Originally Posted by diggy4

And next time dont cry when they say You do realize its a dog dont you?? Say yes, and I am glad to say he came from a different breeder than you did, my baby has much more common sense than your lines seem to have in them.....

LOL!

DH said he was probably just jealous because no one ever bought HIM a pretty little pink dress! lol

[xnatalie]

Originally Posted by Graleyne

LOL!

DH said he was probably just jealous because no one ever bought HIM a pretty little pink dress! lol

sad but probably true

[Peters]

some people are just ignorant i w contacted headquaters when i got homeould have told him to pizz off went to a man then contacted headquaters when i got home

[Graleyne]

I considered calling the customer service line this morning because now that I'm done being shocked and finished crying, I'm angry. However, the manager was talking to him as we were leaving so I consider the matter already settled. We just won't shop there again.

[DONNADEE]

Hi where is that pet smart located,i live in georgia also, customer service is not what it used be, i dont understand employers that dont have employee training courses for how to treat your customers, but for some reason i dont no why people aren't nice any more, i have lived here all my life and the last several years people in customer service are so rude,what ever happened to our southern manners' please, thank you, can i help you, have a great day,smile look into some ones face when you speak to them, its so sad to me.


Donna

[Yorkiekids]

What an idiot. Their suppose to be selling products not critizing their customers. If I was the manager I would have fired him.

[Graleyne]

This one wasn't in Georgia. It was the one in Anniston, AL.

It's a new store and is very nice inside. I was actually impressed with the store itself. We just had the issue with the cashier.

Nice to meet another YTer from Georgia! There are quite a few of us on here!