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Old 06-06-2007, 12:16 PM   #1
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Animal Smiley 019 UPDATE: PETCO reply

This is the reply i got from my email i sent .........
~~~~~~~~~~~~
Dear Erin,
Thank you for contacting PETCO regarding your concern with our store in Wooster, OH. We are sorry to hear about your recent experience.
We strive to give every customer a fun and friendly shopping experience every time they visit one of our stores. I'm sorry to hear that you didn't experience service like this on your last visit. I appreciate you taking the time to contact us about the interaction you recently had with PETCO store employees. I will be forwarding this information onto the stores Upper Management, and will make sure that all necessary steps are taken to insure that your future visits to PETCO be much more pleasant.
Thank you again for contacting PETCO. Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. Please contact us if you have any other questions or concerns.
Sincerely, Heather F.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen!

----------------------------------Original Message-----------------------------------



-----Original Message-----
From: AstuteCRHelp@petco.com [mailto:AstuteCRHelp@petco.com]
Posted At: Wednesday, June 06, 2007 10:55 AM
Posted To: 04StoreComplaint
Conversation:
Subject:



Email Address:
Phone Number:
Subject: A StoreConcern
Message: Is your puppy a real Yorkie?is the question i got asked today at PETCO by an employee. I said "well he is breathing isn't he"? The guy said, "well he doesn't look like a yorkie should look". He asked how old he was, how much he weighed and how much I paid for him and from who & where i got him from! I told him that he was 3 mos old and weighed about 3.10 He then said" oh so he isn't a real one, real ones wouldn't be that big at that age". "You sure got ripped off if you paid over $200 bucks for that one" "Who is your breeder and I will put the word out not to buy from him, his dogs aren't real."How dare someone say that to me?~Petco, where the pets go~ Is this your slogan so you can try and humiliate people when they bring their pets in? I then walked away. He went over to another guy and must have told him what just happened and they started laughing really loud. As I rounded a corner from picking up a few toys the other guy was standing there. he said "were not tr!
ying to be mean we are just curious as to why you would say he is a purebred Yorkie when obviously he is not." I said "He matches everything on the AKC standard requirements" The the guy asked if I had papers on him from the breeder. i said "of course I do, they will be filled out online next week." "why do you 2 keep harassing me?" He laughed again and said "the papers prob wont work, AKC papers are for purebred dogs and you being an obviously 1st time Yorkie buyer have no clue what you are doing. This is unaccept
~~~~~~~~~~

I ran out of room even after i tried to shorten it. I wanted to just send my whole post but you could only use 1500 characters. This just ticks me off. i am really interested to see if I will get a reply from the person they forward it to. Or if they even will like they stated they would.

I thank you all for your kind and uplifting words. You guys are really spirit lifters and wonderful people. Koda sends you & your babies all big sweet kisses too!
I am considering writing a letter to our local paper and seeing if they will print it.
I went ahead and started a new thread. I wanted "update" to appear in the subject head on the main page of the other thread but it didn't. And i know people would want to read this reply. Thought it would be better noticed this way. sorry for the double post or confusion
Thanks again everyone

Last edited by admin; 06-07-2007 at 09:11 AM.
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Old 06-06-2007, 12:21 PM   #2
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Default I am glad you contacted them.

--------------------------------------------------------------------------------

Quote:
Originally Posted by erino77
This is the reply i got from my email i sent .........
~~~~~~~~~~~~
Dear Erin, Thank you for contacting PETCO regarding your concern with our store in Wooster, OH. We are sorry to hear about your recent experience.
We strive to give every customer a fun and friendly shopping experience every time they visit one of our stores. I'm sorry to hear that you didn't experience service like this on your last visit. I appreciate you taking the time to contact us about the interaction you recently had with PETCO store employees. I will be forwarding this information onto the stores Upper Management, and will make sure that all necessary steps are taken to insure that your future visits to PETCO be much more pleasant.
Thank you again for contacting PETCO. Please know that we care about our customers and what they think of us. By letting us know when we fall short of your expectations, we have the opportunity to address your concerns and to be better prepared to meet your expectations in the future. Please contact us if you have any other questions or concerns.
Sincerely, Heather F.
Customer Relations Coordinator

At PETCO, Animals Always Come First... Our People Make it Happen!


----------------------------------Original Message-----------------------------------



-----Original Message-----
From: AstuteCRHelp@petco.com [mailto:AstuteCRHelp@petco.com]
Posted At: Wednesday, June 06, 2007 10:55 AM
Posted To: 04StoreComplaint
Conversation:
Subject:




Subject: A StoreConcern
Message: Is your puppy a real Yorkie?is the question i got asked today at PETCO by an employee. I said "well he is breathing isn't he"? The guy said, "well he doesn't look like a yorkie should look". He asked how old he was, how much he weighed and how much I paid for him and from who & where i got him from! I told him that he was 3 mos old and weighed about 3.10 He then said" oh so he isn't a real one, real ones wouldn't be that big at that age". "You sure got ripped off if you paid over $200 bucks for that one" "Who is your breeder and I will put the word out not to buy from him, his dogs aren't real."How dare someone say that to me?~Petco, where the pets go~ Is this your slogan so you can try and humiliate people when they bring their pets in? I then walked away. He went over to another guy and must have told him what just happened and they started laughing really loud. As I rounded a corner from picking up a few toys the other guy was standing there. he said "were not tr!
ying to be mean we are just curious as to why you would say he is a purebred Yorkie when obviously he is not." I said "He matches everything on the AKC standard requirements" The the guy asked if I had papers on him from the breeder. i said "of course I do, they will be filled out online next week." "why do you 2 keep harassing me?" He laughed again and said "the papers prob wont work, AKC papers are for purebred dogs and you being an obviously 1st time Yorkie buyer have no clue what you are doing. This is unaccept
~~~~~~~~~~

I ran out of room even after i tried to shorten it. I wanted to just send my whole post but you could only use 1500 characters. This just ticks me off. i am really interested to see if I will get a reply from the person they forward it to. Or if they even will like they stated they would.

I thank you all for your kind and uplifting words. You guys are really spirit lifters and wonderful people. Koda sends you & your babies all big sweet kisses too!
I am considering writing a letter to our local paper and seeing if they will print it.
Thanks again everyone



I am glad they returned your EMail! I was sure they would. They sound sincere and like they want to be of service, I would just do as they sugest and contact the local store. You shoulnd't have to stop shopping there just b/c of two rude ppl. I would let them know that it is a possiblility unless something is done about the conduct of there employees.
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Last edited by admin; 06-07-2007 at 09:10 AM.
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Old 06-06-2007, 01:01 PM   #3
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Obviously those employees are morons. I'd take my business elsewhere, AND let them know that you are. You don't have to take that. The very least they could have done was to send you a giftcard in a nice amount (maybe like $20). That would have given them a chance to earn your business back.

I find that at my Petco, the people are rude and unknowledgeable too. Must be because they don't pay that well, so all they can get are losers.
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Old 06-06-2007, 01:02 PM   #4
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You guys might want to PM Admin and get them to take your home address off of the posts, that's a dangerous thing to have out there. Next time delete that before you post
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Old 06-06-2007, 04:49 PM   #5
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I'm glad they answered your complaint. I'm also glad we don't have any PETCOs near us because I hear alot of bad things about them.
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Old 06-06-2007, 07:39 PM   #6
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Quote:
Originally Posted by LunasMomma View Post
Obviously those employees are morons. I'd take my business elsewhere, AND let them know that you are. You don't have to take that. The very least they could have done was to send you a giftcard in a nice amount (maybe like $20). That would have given them a chance to earn your business back.

I find that at my Petco, the people are rude and unknowledgeable too. Must be because they don't pay that well, so all they can get are losers.
I thought they would send you a giftcard as well. It seems odd that they think they can get your business back by a generalized email...
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Old 06-06-2007, 07:51 PM   #7
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Quote:
Originally Posted by LunasMomma View Post
Obviously those employees are morons. I'd take my business elsewhere, AND let them know that you are. You don't have to take that. The very least they could have done was to send you a giftcard in a nice amount (maybe like $20). That would have given them a chance to earn your business back.

I find that at my Petco, the people are rude and unknowledgeable too. Must be because they don't pay that well, so all they can get are losers.
I couldn't agree with you more. When I lived in NC, when I saw a new Pet Co. opening 5 minutes from my house I was so excited because that meant I didn't have to drive 15 minutes to the Petsmart. Well after going into Pet Co, serval times and having really bad experiences with their (stupid) employees, I starting driving the extra way to avoid Pet Co.

I'm sorry you has such a horrible time there. Those guys obviously didn't know what they were talking about and were probably bored. Good fro you for writing a letter.
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Old 06-06-2007, 08:19 PM   #8
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I have a Petco 1/2 mile from my house, I could easily walk to it. But I have been driving about 10 mi. to go to Petsmart. The Petco people have been nice but I just don't care for the store.

I think Petco should have offered you a gift card too. I got a $25 gift card from Petsmart to keep my business, because I complained that they closed 10 min early and I couldn't get in the store. They were very apologetic and nice about it.
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