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Old 09-08-2006, 11:36 PM   #1
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Default Kicked Out of Crowne Plaza Hotel In Albany

We took Lucinda with us to Albany, New York last weekend. We went with our daughter and granddaughter to attend my nieces wedding. Our 14 year old granddaughter is autistic. When she holds Lucinda, she feels safe and is calm. So for her and because we all wanted to take her anyway, we bought her the airline pass and off we all went. We had booked at the Crowne Plaza because that is where other family and friends for the wedding were also staying. Never even crossed my mind that they would not allow Lucinda to stay. Long story short, the evening of the wedding we came back to our room at 10 PM. The key card would not work. We went to the front desk to get a new key. A person from security accompanied us to the room. We were clueless as to what was really going on. After he gave us a new card and let us in he said "Do you have a dog in this room?" We said yes. He then told us that we had to go and talk with the evening manager. She told us that we had to leave the hotel immediately. She informed us that maybe one hotels in Albany allows dogs. I said I was shocked, that we take Lucinda everywhere we travel and have never had a problem! She said that she had not heard of hotels taking dogs anywhere. I told her that since we paid for the room via Priceline that we could not get a refund and really did not have the money to be double paying on two rooms in two different places. She said that she would go talk to her supervisor. She came back and said that we could stay only until morning and had to pay a 50.00 fine!The next night we took Lucinda and stayed at the brides home as she was now gone on her honeymoon. The next night we tried to sneak her back into the room for our last night there. We don't know how they found out but early the next morning, security came to kick us out. We were checking out anyway. There was another 50 buck fine on our bill for having her there that night! It's funny....Mariah Carey was in the hotel the same nights. I bet she had her Yorkie with her...what do you bet!? After we got home, I sent the management a letter and included articles about how many luxury hotels not only allow dogs but do special things for dogs that are in their hotels. Also put in the article about Oprahs show on dogs and hotels. It was worth the 100.00 fines to have had Lucinda with us but the way we were treated was appalling! And what right do they have to "fine" us. I could see a security deposit but that was not what the 100.00 was for or we would have gotten it back (Lucinda does no damage). Sorry this was long, but I had to vent.
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Old 09-09-2006, 01:35 AM   #2
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I've been seeing a lot about being able to break the no dog rule, if you have a medical needs dog, like a seeing eye dog. Some are even claiming their dog provides emotional support and getting away with bringing them where service animal dogs are allowed, which I believe is anywhere. I would think your autistic granddaughter is definitely who the new laws are being made for.

Here's the thread I was talking about

http://www.yorkietalk.com/forums/sho...ervice+animals

Last edited by Lacy's Mom; 09-09-2006 at 01:38 AM.
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Old 09-09-2006, 02:18 AM   #3
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That is a terrible experience!

My husband and I always travel with both the poodle and cat. Last x-mas we drove to TN 3 times and stayed a week or so. I too book my hotels online. The best place I have ever stayed that is pet-friendly is motel 6 and studio 6 motels. There are countless other hotels that are pet-friendly. There is a 10.00 non-refundable pet fee but they treat them like guests.

Where I live, I cannot even take my dog out to MY front lawn to pee because some people have a cow. I cannot bring my dog to the park etc. Very unfriendly here with pets
I am originally from AZ and I have never had a problem there either. My pets always travel with me by car or airplane with no problems either.

I am so sorry you went through this. Next time, do a search online for pet-friendly hotels and you'll get a list. Poor Lucinda, I bet she knew she was unwelcomed
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Old 09-09-2006, 03:34 AM   #4
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I am a real stickler for protocol. I would have asked to see their policy in writing and the fine endorsement before I would have paid a dime. Sounds to me like they just picked $50 out of the air to charge as a fine. I also would find out who their parent company is and write a letter to them telling of the bad treatment you received and tell them you will advertise what a bad place it was.
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Old 09-09-2006, 04:06 AM   #5
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Awwwwwwwwwww I LIVE in Albany, you could have come here And I know that there are plenty of hotels in Albany and Latham that allow dogs, I've stayed there with Simon and Hallie. I'm sorry you had a horrible experience.
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Old 09-09-2006, 04:32 AM   #6
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Gosh, even some Red Roof Inns allow dogs!
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Old 09-09-2006, 06:05 AM   #7
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Quote:
Originally Posted by JESSY_RN2B
That is a terrible experience!

My husband and I always travel with both the poodle and cat. Last x-mas we drove to TN 3 times and stayed a week or so. I too book my hotels online. The best place I have ever stayed that is pet-friendly is motel 6 and studio 6 motels. There are countless other hotels that are pet-friendly. There is a 10.00 non-refundable pet fee but they treat them like guests.

Where I live, I cannot even take my dog out to MY front lawn to pee because some people have a cow. I cannot bring my dog to the park etc. Very unfriendly here with pets
I am originally from AZ and I have never had a problem there either. My pets always travel with me by car or airplane with no problems either.

I am so sorry you went through this. Next time, do a search online for pet-friendly hotels and you'll get a list. Poor Lucinda, I bet she knew she was unwelcomed
I would hate not being able to take mine around with me or even anywhere in my lawn. It IS your lawn! That's too bad.
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Old 09-09-2006, 07:46 AM   #8
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For many years my family raised Guide Dogs for The Blind. We traveled and often we would come across hotels that were not "pet" hotels but because we were traveling with a service animal we were allowed to stay, but did have to pay an extra fee, usually $45. Yes, they did also charge the people who were blind and had their guide dog. The reason they stated in writing is the extra care that needs to be taken in the room. Keep in mind they do not change the comforters every time the room changes. But they must when an animal has been in the room. They also do something with the carpets, because of pet allergies being so common. Not saying I agree just mentioning what I had experianced.
Something else to think about with pet fees. If you travel by air with your pet in cabin it is an additional $80 each way. Your pet counts as one of your carry on items. I am having to pay for her, so why should she count as my carry on not sure I understand the logic behind this(counts as carry on item when you have to pay for it). I have just gone through this as well, it is standard procedure, at least I am able to fly with her.
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Last edited by dizpatch; 09-09-2006 at 07:49 AM.
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Old 09-09-2006, 08:43 AM   #9
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Default Kicked Out of Hotel

I can understand how you feel about being told to leave the hotel, but the hotel had every right to do so. If your dog is a Service Dog, under the ADA (American Disability Act), you can keep her with you, otherwise, you must abide by the hotel's policies. Many hotels are happy to accomodate pets IF asked upfront, and if a 'damage' deposit is paid. I'm sorry you are upset, but by sneaking your dog in, you make it more difficult for others, as the hotel management will be less likely to ever admit pets. Even if your dog is an ESA for your niece, it still does not have to be allowed; first of all, your dog cannot be an ESA for someone that is not living with youand secondly, only Service Dogs are covered in public by the ADA.
The hotel management was wihin its rights to aske you to leave, and to fine you for having the dog there, EACH time. After all, you were told clearly that the dog was not welcome, yet you still broke the rules and sneaked her in again. Do you really wonder at the management being upset? You know if your dog will or will not damage anything in the room, or even leave fleas, but the hotel management does not; that is what the $50.00 deposit is for. It is quite standard for pets at most inns that accomodate them.

However, hotels are NOT allowed to demand a deposit for 'damage control' from anyone who is accompanied by a Service Dog as outlined in the ADA.

I may be unpopular with those of you who are used to sneaking your dogs into public places, but as a Service Dog owner and handler, I can see both sides of the story.
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Old 09-09-2006, 09:14 AM   #10
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Quote:
Originally Posted by Lila
I can understand how you feel about being told to leave the hotel, but the hotel had every right to do so. If your dog is a Service Dog, under the ADA (American Disability Act), you can keep her with you, otherwise, you must abide by the hotel's policies. Many hotels are happy to accomodate pets IF asked upfront, and if a 'damage' deposit is paid. I'm sorry you are upset, but by sneaking your dog in, you make it more difficult for others, as the hotel management will be less likely to ever admit pets. Even if your dog is an ESA for your niece, it still does not have to be allowed; first of all, your dog cannot be an ESA for someone that is not living with youand secondly, only Service Dogs are covered in public by the ADA.
The hotel management was wihin its rights to aske you to leave, and to fine you for having the dog there, EACH time. After all, you were told clearly that the dog was not welcome, yet you still broke the rules and sneaked her in again. Do you really wonder at the management being upset? You know if your dog will or will not damage anything in the room, or even leave fleas, but the hotel management does not; that is what the $50.00 deposit is for. It is quite standard for pets at most inns that accomodate them.

However, hotels are NOT allowed to demand a deposit for 'damage control' from anyone who is accompanied by a Service Dog as outlined in the ADA.

I may be unpopular with those of you who are used to sneaking your dogs into public places, but as a Service Dog owner and handler, I can see both sides of the story.
Lila,
I understand what you are saying. I know it is very hard sometimes for people to understand what it is like for people who have service animals and how important it is for them to have access. I will also mention that I struggle very much with people sneaking pets into stores and yes, even restaruants because they can in these little bags.
Iam a strong supporter of service animals, as I mentioned for many years I raised Guide Dogs for The Blind. I applaued you for standing up and taking your position. Even though it may offend people, people do need to know.
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Old 09-09-2006, 10:35 AM   #11
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That sux you guys got kicked out! Wish it worked out better for you. Unfortuantly, celebs get better treatment then us nonfamous people. The wouldn't kick Mariah Carey out because of the publicty that the hotel will get from her being there. If they treat her bad, they can lose a lot of business. This why places bend of backwards for celebs, and why underage celebs are even allowed into bars.

On a side note though, I still don't see why you brought your dog back when you knew she wasn't allowed
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Last edited by Rae Rae; 09-09-2006 at 10:37 AM.
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Old 09-09-2006, 10:38 AM   #12
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i always check the pets policy at hotels before I go. usually it is on their website.
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Old 09-09-2006, 10:57 AM   #13
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Default Thank You Dizpatch

Thank you for agreeing with me; it is difficult to gain access for Service Dogs for many people figure that as it is not a Guide Dog for the blind, it cannot be a Service Dog. My Yorkie is a Service Dog, and therefore can accompany me everywhere, theoretically. It is still difficult at times to convince others of this. In Ontario, our laws are not as good as your ADA, but hopefully it will improve. At this point, we have to provide our written prescriptions for Service Dogs to any gatekeeper that asks; in your country, they are allowed only to ask if the dog is a Service Dog, and what it does, as anything more would require exposing one's personal medical information.

I can also see the side that wishes to take a pet places; when I first got my Yorkie, I did take her with me as much as possible; I had to sneak her on the train once, as the only way I could take her, according to Via, was to ship her in the baggage car. However, there was no baggage car going to my destination!

I hope as small dogs become more popular, businesses open their doors more to all dogs, providing the rules are followed. It is the owners of undisciplined dogs, and bad owners that cause problems everywhere for all owners and dogs. I would love to see more dogs out in public, as I am sure many of you do also.
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Old 09-09-2006, 11:43 AM   #14
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autism is protected by the ada. if the dog was providing that child a service it's illegal for them to fine you or kick you out. i would contact the ada for advice.
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Old 09-09-2006, 12:03 PM   #15
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I appreciate all of your responses. I do not take any offense to those of you who spoke up about all aspects of the situation. It was not right to bring her in again....that is true. It was emotional.....not knowing what to do with Lucinda, how my autistic granddaughter would react, etc. etc. Thank you to everyone for all responses. Oh, I understand what you are saying about the airlines. We paid 160.00 to take her on the plane.
On another note. Not one person employed by the airline or security checked Lucinda over....did not even around in her bag. There was a man on the plane who just returned from Iraq. He sat by our dgt. He said that dogs are often use as carriers of explosives. It was so odd the way she was completely ignored.
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