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03-23-2012, 08:18 AM | #1 |
I Love My Yorkies Donating Member Join Date: Feb 2005 Location: Indianapolis, Indiana
Posts: 37,147
| Would you change groomers over this Chachi and Jewels were groomed Wednesday. My Husband picked them up at the groomers. They look cute and were groomed well as usual. The problem is either the groomer or her asst. cut into Chachis quick when they did his nail and he came home with blood on his foot. Im not upset because it happened because it is a simple mistake easy to make. What bothers me is they didnt tell us it happened so I have lost a little trust in them. We have been going to this groomer for yrs without incident but with some of the scary things we hear on here happening at groomers it concerns me? Am I justified to be upset or is this no big deal?
__________________ Chachi's & Jewels Mom Jewels http://www.dogster.com/?132431Chachi http://www.dogster.com/?132427 |
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03-23-2012, 08:23 AM | #2 |
♥ Love My Tibbe! ♥ Donating Member Join Date: Feb 2011 Location: D/FW, Texas
Posts: 22,140
| Unless the groomer was having a crisis when your dog was picked up, the fact that she didn't mention it shows a disconnect to how dog-lovers react to any type of incident like that. She should have taken the time to come tell you about it, the measures taken to stop the blood/pain and what care will be taken in the future to prevent it and certainly have cleaned the blood off the foot before you got there. Shows insensitivity to me.
__________________ Jeanie and Tibbe One must do the best one can. You may get some marks for a very imperfect answer: you will certainly get none for leaving the question alone. C. S. Lewis |
03-23-2012, 08:23 AM | #3 |
♥Momma's Bambino♥ Donating Member Join Date: Aug 2008 Location: Ca
Posts: 10,026
| I would be upset. They should have told you- Did you call them and tell them?? I would at least to see what they say. Things happen, but they should always tell you!!
__________________ "People with nothing to hide don't usually feel the need to say so." |
03-23-2012, 08:27 AM | #4 |
Donating YT 1000 Club Member Join Date: Apr 2006 Location: E. Falmouth, Mass
Posts: 2,102
| I agree that you should have been told. Speaks to professionalism in my book. It has happened before to one of my pups and I was told and sent home with some more quickstop in case it bled again.
__________________ Rosemarie, Levi and Lily "The purity of a person's heart can be quickly measured by how they regard animals" ~ Anonymous |
03-23-2012, 08:38 AM | #5 |
I ♥ Joey & Ralphie! Donating Member | No, I wouldn't change groomers for this, I think she should have told you, but sometimes they have to cut into the quick if the nail has grown too long. The quick grows as the nail grows and if you don't trim the nail short enough, the quick can grow too long. I mean you could bring him in every two weeks until the quick eventually recedes, but some groomers do it this way. Joey's breeder said it's not cutting the quick that hurts so much, it's the wiggling of the nail bed if you don't hold that firmly when cutting and also she said trimmers must be very sharp.
__________________ NancyJoey Proud members of the CrAzYcLuB and YAP! ** Just Say No to Puppymills – Join YAP! Yorkshire Terrier Club of America – Breeder Referrals |
03-23-2012, 08:46 AM | #6 |
YT 500 Club Member Join Date: May 2009 Location: Van Alstyne, TX
Posts: 842
| I agree that they should have told you about this. If you have always been pretty happy with this groomer, I would talk to them about it and see how they handle it. Just get their response and let them know you'd appreciate being told about anything that happens in the future. Be nice about it and they will probably try to be accomodating.
__________________ Maggie (RIP), Ginger (RIP), Lilly, Bella, Saleen, Bailey, Bridget |
03-23-2012, 08:52 AM | #7 |
And Rylee Finnegan Donating Member Join Date: Apr 2007 Location: Metro Detroit, MI
Posts: 17,928
| No. Because this happens alllllll the time, I think it's pretty normal to not tell the client/customer. As long as they stopped the bleeding, I don't think it's a problematic place. If they would have cut skin, that would be much different. As much as it happens, they probably don't even remember to tell owners.
__________________ Crystal, Ellie May (RIP), Rylee Finnegan, and Gracie Boo🐶 |
03-23-2012, 09:06 AM | #8 | |
Furbutts = LOVE Donating Member Moderator | Quote:
We won't go to groomers anymore, but we used to take Wylie to the groomers when he was younger (prob about 4x). They cut his quick a couple times. To this day, 7 years later, he is utterly terrified of having his claws cut. I have to hold him in a towel, in my arms, super tight, while Tony cuts. Meanwhile, Wylie is going crazy in my arms bc he's so scared, and he jerks after every claw is cut, bc of the fear that it will hurt. He was really traumatized by those cuts at the groomer. That's also why I'd want to know, bc if a quick is cut - and if the dog is traumatized by clipping ever after, then I'd want to do the clipping at home. Maybe not all dogs react the way Wylie did, but some do - so I thought I'd share it. Maybe Wylie has a sensitive pain threshold...?
__________________ ~ A friend told me I was delusional. I nearly fell off my unicorn. ~ °¨¨¨°ºOº°¨¨¨° Ann | Pfeiffer | Marcel Verdel Purcell | Wylie | Artie °¨¨¨°ºOº°¨¨¨° | |
03-23-2012, 09:13 AM | #9 |
and Khloe Mae's too! Donating Member Join Date: Feb 2009 Location: Eastern Washington
Posts: 14,732
| I don't take mine to the groomer because I can do it myself, but if this had happened to me... I would call up the groomer and ask about it. I don't know if it's worth switching, but I would be interested in knowing why they hadn't told me.
__________________ |
03-23-2012, 09:16 AM | #10 | |
I♥PeekTinkySaph&Finny Donating Member Join Date: May 2009 Location: Baltimore, Maryland
Posts: 18,866
| Quote:
__________________ Kat Chloe Lizzy PeekABooTinkerbell SapphireInfinity | |
03-23-2012, 09:16 AM | #11 |
I love TBCG! Donating Member Join Date: Feb 2006 Location: MD
Posts: 7,227
| I wouldn't switch but I would make sure the groomer knew that if anything happens under their care I expect to know about it. Our groomer did that to George once and told me as soon as I picked him up. He wasn't even bleeding at that point but she wanted to make sure I knew in case he was a little tender.
__________________ Morgan Mommy toGeorgie boy & Isaiah RIP sweet Coco 10/12/99-8/1/12 Read About Georgie's Experience with Atlantoaxial Instability (AAI) Here! |
03-23-2012, 09:28 AM | #12 |
YT 3000 Club Member Join Date: Apr 2011 Location: NY
Posts: 6,582
| I guess I would be upset that they did not mention it to me. Maybe they thought they had the bleeding under control and did not need to say anything about it. They had a responsibility to mention it to you if only so you could keep an eye on it or suggest that he needs his nails trimmed more often. The fact that they did not tell you suggests a sort of cover up which would imply a form of guilt. I guess if you think they are really kind to your pets and are not concerned about other issues I would not change groomers but I would mention it to them. They may be less inclined to try hide something from you in the future. I think I would also be a bit wary in the future and watch for other things that may send up flags. Last edited by gracielove; 03-23-2012 at 09:30 AM. Reason: correction |
03-23-2012, 09:29 AM | #13 |
I♥PeekTinkySaph&Finny Donating Member Join Date: May 2009 Location: Baltimore, Maryland
Posts: 18,866
| IDK... how many dogs do they groom in a day, a week, a month? At some point one learns how NOT to cut a quick, wiggly dog or no. It may take a little extra time, sounds like someone was in a hurry to me. Having worked in a groomer's shop (I know...what hasn't she done, lol) it's a major no no to send a dog out to the owner in any way, shape, or form less than perfect! People are paying top dollar for grooming services and they should be expecting nothing short of excellence. If a plumber fixes your pipes and they still leak, he comes back and repairs the leaks. A cut quick can't be undone, but they should give you something off of your next grooming. If it starts happening frequently, I'd go elsewhere.
__________________ Kat Chloe Lizzy PeekABooTinkerbell SapphireInfinity |
03-23-2012, 10:44 AM | #14 |
Rosehill Yorkies Donating YT Member Join Date: Dec 2007 Location: Houston Texas
Posts: 9,462
| Thanks kjc for the tip on nail trimming! Did not know that "back to front" thingie! What kind of clippers do you think best...those guillotine looking ones, or the scissor looking ones....I have both and the scissors work great on my littliest guys.... |
03-23-2012, 11:16 AM | #15 |
Donating YT 4000 Club Member | I just went thru a similar situation with my Prada, I been with my groomer for 7 years and I LOVE her, about 2 weeks ago, I took Prada to be groomed and she did the cut but left her assistant to do the ear cleaning, scissoring of the hair under the pads, teeth brushing etc.. she accidentally cliped Prada's paw in her bad leg, which I understand how it happen, she probably pulled a bit too much and prada moved, well we wound up at the vet with a Paw infection, I did call my groomer on monday and told her what happen and she apologized and assured me that from now on, she will do Prada only, that her assistant will help with the other dogs but NOT with Prada, and that satisfied me, I just wanted to make sure she knew what happen and that next time, I know accidents happen specially with a spcial girl like my Prada, just PLEASE let me know so I can take care of it at home. I will stay with her she gives my dogs special care and I can walk in there any time any day and my dogs love her. so you have to really weigh in all the plus and the minus and then make a decision that is good for your dogs. hugs, |
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