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01-05-2011, 08:58 AM | #1 |
♥Momma's Bambino♥ Donating Member Join Date: Aug 2008 Location: Ca
Posts: 10,026
| Some Groomers! A new grooming salon opened up right next to my nail salon, it was very cute and its clean. It’s a husband and wife that owns it, the husband apparently does all the bathing, and greets customers, the wife does the grooming. I talked to my nail tech and she said a lot of people have said the lady (owner) is very good. So I go in there one day just to chat, check prices. The lady wasn’t there. I talked to the guy, he was very nice, commented how handsome peanut was.. So I made an apt. When I dropped him off, I was able to meet the lady. She was nice.. Didn’t think much of her. I gave her a picture and said this is what I want him to look like…. Well I kid you not, I picked him up and he looked like a schnauzer. I couldn’t believe my eyes. When she brought Peanut up to me she was holding him like he had rabies! ( if punt doesn’t know you and you are holding him, he will wiggle, but if you talk to him and hold him tight he will calm down) Peanut was wiggling and he was very uncomfortable, she didn’t even talk to him! She was very cold with him. Usually groomers are dog lovers, and to me how she was treating peanut was so uncalled for, it made me upset knowing peanut was uncomfortable. So I said “can I have peanut” and she continued to talk and wouldn’t hand me my dog, Then I said more stern, hand me my dog. After I was holding him, she asked me if I liked his cut, I told her no not really, he doesn’t look like the picture. Then she said ok let me fix him for you. I said ok. She grabbed him like someone would grab a box, no feelings what so ever. She placed him on the table and started to fix him, I could just see it in eyes that he was uncomfortable, I just wanted to tell her to stop and to give me my dog back. She finished and he looked horrible, some hairs were longer than other, his face was all uneven! At this point I am done with this lady and her cold heart, so I paid what I owed and left! Oh and then the lady doesn’t even say bye or thanks for coming or anything she just takes off in the back… This lady knows nothing about customer service! The lesson I learned is, if you have a groomer you love, don’t ever try anything different!!
__________________ "People with nothing to hide don't usually feel the need to say so." Last edited by lovespandp; 01-05-2011 at 08:59 AM. |
Welcome Guest! | |
01-05-2011, 09:02 AM | #2 |
YT 500 Club Member Join Date: Sep 2010 Location: Louisiana
Posts: 555
| Oh wow!! Poor Peanut. How horrible of her. I am soo glad I have the groomer I have. She does it from her home and as soon as I drop them off she is talkin to them and loving on them. I would spread the word so her business gets slim. I dont see how anyone would bring their dog back after being treated So badly!
__________________ Mommy to Remy and Winston |
01-05-2011, 09:14 AM | #3 | |
♥Momma's Bambino♥ Donating Member Join Date: Aug 2008 Location: Ca
Posts: 10,026
| Quote:
I will never try someone new! I would love to post something like a review on her business, but she doesn’t have a website yet, or even in yellow pages!! So I will have to wait!
__________________ "People with nothing to hide don't usually feel the need to say so." | |
01-05-2011, 09:16 AM | #4 |
Donating YT 500 Club Member Join Date: Jul 2010 Location: Southern California
Posts: 611
| Sorry to hear about Peanut. I hope he is recovered from the horrible ordeal. I am also in Corona. Can you tell me which groomer you are talking about? I will help spread the words so another dog don't fall victim. |
01-05-2011, 09:21 AM | #5 |
♥Momma's Bambino♥ Donating Member Join Date: Aug 2008 Location: Ca
Posts: 10,026
| It is Purty paws, off Hidden Valley in Norco. You go to Nikki's Pet spa don't you! isn't she awesome!! I love her, I tried this new one bc they are right by my nail salon, but I should have known, nobody is like Nikki!!
__________________ "People with nothing to hide don't usually feel the need to say so." |
01-05-2011, 09:23 AM | #6 |
Donating YT 1000 Club Member Join Date: Oct 2009 Location: Toluca Lake, CA
Posts: 5,491
| I am sorry to hear Pnut and you had such a bad experience. I was lucky in the beginning. Buster was sick when I first got him so I could not go to a regular grooming salon. I saw a card for a woman who would come to your house at my Holistic pet store and she cuts the owner's 2 maltese. It is great because she comes at night and bathes and cuts Buster in my kitchen. I can see how she treats Buster and she gives a great cut. He gets really excited to see her so I know he is happy too. It is always so sad when you hear about a bad grooming experience because you realize how uncomfortable, scared, or worst of all hurt, the dog was during the process. |
01-05-2011, 09:29 AM | #7 |
Donating YT 1000 Club Member Join Date: Oct 2009 Location: Toluca Lake, CA
Posts: 5,491
| I know I check out Yelp and Citysearch when I looking into a business. I think you only need the name and address to post but I am not sure. It is good of you to let other owners know. |
01-05-2011, 09:50 AM | #8 |
Crazy about Kacee! Donating Member Join Date: May 2005 Location: Kansas
Posts: 21,173
| She sounds like an ice cube that hates dogs.
__________________ Karen Kacee Muffin 1991-2005 Rest in Peace My Little Angel |
01-05-2011, 09:53 AM | #9 |
♥Momma's Bambino♥ Donating Member Join Date: Aug 2008 Location: Ca
Posts: 10,026
| Ya i know! I guess she is a yorkie breeder, i feel sorry for her pups bc you know she only does it for the money!
__________________ "People with nothing to hide don't usually feel the need to say so." |
01-05-2011, 09:55 AM | #10 |
Crazy about Kacee! Donating Member Join Date: May 2005 Location: Kansas
Posts: 21,173
| With that personality, she won't be making money grooming very long.
__________________ Karen Kacee Muffin 1991-2005 Rest in Peace My Little Angel |
01-05-2011, 09:58 AM | #11 | |
Donating YT 500 Club Member Join Date: Jul 2010 Location: Southern California
Posts: 611
| Quote:
Just read below that this lady is a yorkie breeder!!!! How horrible!!! | |
01-05-2011, 10:28 AM | #12 |
Donating YT 2000 Club Member Join Date: Jul 2010 Location: New York
Posts: 3,896
| That groomer will learn quickly that word of mouth works both ways. If she continues like this, she will find herself out of business before long!! |
01-05-2011, 10:31 AM | #13 |
Donating YT 500 Club Member Join Date: Jul 2010 Location: Southern California
Posts: 611
| I read about a study on this subject. It in concluded that for every positive experience, people will tell an average of 2 others. But for every negative experience, people will tell 7 others, who in turn will each tell 7 more. The study concludes that people are more likely to pass on negative experiences than positive ones voluntarily. Most of the times they will only pass on positive reviews when asked, not voluntarily. |
01-05-2011, 12:52 PM | #14 |
Action Jackson ♥ Donating Member Join Date: Dec 2008 Location: Maryland
Posts: 17,814
| WOW! That's terrible. I really hate things like that. I took Jackson to one groomer who was the same way. The haircut was terrible and I was just uncomfortable with the way they treated him... like I was just handing over a "thing" and not a living breathing being. I am sooo lucky that I have found a mobile groomer who is so super nice. She's friendly, personable, always responds to phone calls and e-mails promptly, and is available last minute for us (my dad uses her too for his dogs). And Jackson is always happy when he leaves and looks good.
__________________ ~ Brit & Lights! Camera! Jackson! CGC ETD TKP ~ Follow Jackson on Instagram: https://instagram.com/jacksontheterrier |
01-05-2011, 01:51 PM | #15 | |
♥Momma's Bambino♥ Donating Member Join Date: Aug 2008 Location: Ca
Posts: 10,026
| Quote:
__________________ "People with nothing to hide don't usually feel the need to say so." | |
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