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Old 11-05-2008, 10:14 AM   #1
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Embarassed What would you do?

So I usually take my yorkie, Hatton, to get groomed at a groomers that is about an hour away from where I go to school, he's been going since his first groom, and he does well with the groomers. I ask for a puppy cut and he looks great... I dont' have any great pictures of just a groom... but this is how he looks:
Picasa Web Albums - Kimberly - Hatton 1

Shaggy, but shorter.

Well, I am having a super busy semester at school and against my better judgement I took him to Petsmart because it's the only place that I know that is near where I live. I asked for a puppy cut, and she "checked" with me on exactly what I wanted, shorter but still shaggy, trim the hair around his eyes... etc. I left feeling ok, like she knew what I wanted. (Let me stress that I am not a fan of Petsmart grooming to begin with, but had heard ok things about this one). I wasn't expecting him to look the same as when he gets done normally, but I wasn't expecting this either!!!

Picasa Web Albums - Kimberly - Hatton1

Does this look like a puppy cut, or a summer shave? I am not the type of person to speak up about stuff, but do you think I should go complain?? I really want my money back, and my poor puppy's hair!!

Opinions please!
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Old 11-05-2008, 07:34 PM   #2
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I think he looks adorable! His body is shorter than what is in that first picture but I still like it. If you are really unhappy about it and it makes you feel better, then say something to them. In my opinion though, he is still a cutie!
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Old 11-05-2008, 07:54 PM   #3
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Thanks!

I know he doesn't look THAT bad, but I'm just not used to him being cut that short. I really felt like she knew what I wanted, and she wrote everything down and read it back to me.

The other thing that really annoyed me was that when I picked him up she had left me a note saying that she enjoyed working with him, blah, blah, blah, but he was a very difficult groom, etc... and that I really need to bring him in once a month. When I asked if I could talk to her she had already left, so I don't know what the problems were.

I know he wasn't matted, because I went over every inch of his body with a flea comb before I took him... I always like to check for matts before I get him groomed, I don't mind taking time to pick them out, but I don't want someone pulling them out.

He gets groomed once a month, and usually a mantainance groom in between.

I give him a bath once a week and blow dry him.

I told her that he wouldn't bite or snap, but doesn't like his nails cut and thinks the blowdryer is something to bark at and attack... other then that...

It just frustrates me when somone tells me my baby is difficult! I feel like it had to be something that he didn't like about her.

Or... maybe I'm just crazy!
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Old 11-05-2008, 07:55 PM   #4
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First, I want to say how adorable he is!!! He looks a lot like my Smokey...

But you are right, that cut is NOT a puppy cut. That is a shave down!!! I'd talk to the grooming manager!!
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Old 11-05-2008, 08:19 PM   #5
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Hatton is adorable either way, But it was not what you specifically asked them to do. There are so many stories of this happening whether @Petsmart or groomers. I can't for the life of me understand "why" or "how" this keeps happening. Is it just easier for the groomer? Inexperiened groomers? What are the rules/guidelines @these places? I've been shopping @Petsmart before & seen cases of dogs being shaved down. There are so many instances where it was obvious that the furbaby was Not matted. Even if that were the case, I would want to be called first before they thought it was necessary to shave them down. I'm so sorry this happened to you. I would definitely let management know how upset you are and how you told them specifically what you wanted. Definitely huge difference in "puppy cut" and a shave down. Don't feel bad about voicing your grievances. Hugs to cutie Hatton!
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Old 11-05-2008, 08:23 PM   #6
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every groomer has their vision of a puppycut...but he is still adorable!
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Old 11-05-2008, 08:23 PM   #7
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I long ago started to groom my own dogs 100%. If you mess up the first few times...oh well - it grows back! I took my Gizmo to get his hair cut - with a PHOTO of what I wanted it to look like AND direct instructions NOT to cut his face hair. I came back and he was shaved all over. I was so upset although I just paid and vowed NEVER again!!

PS I think your baby looks adorable either way!
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Old 11-05-2008, 08:41 PM   #8
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Thanks guys, I think I will say something...

And on that note I've been looking at grooming equpiment online and think that I would like to start doing it myself. I know for one it'll save money in the long run, plus, it's totally different if he has a bad haircut because of me... and not because a professional had their own vision of what to do.

Right now I'm a very full time student with no job, so I've gotta talk my fiance into some clippers! Any suggestions? (On types of clippers, not how to talk fiance into it )

Or if anyone does grooming themselves in San Antonio, TX and wouldn't mind me giving it a whirl with their stuff before I buy my own... that would be awesome! :-)
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Old 11-05-2008, 08:46 PM   #9
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Quote:
Originally Posted by HattonsMama View Post
Thanks guys, I think I will say something...

And on that note I've been looking at grooming equpiment online and think that I would like to start doing it myself. I know for one it'll save money in the long run, plus, it's totally different if he has a bad haircut because of me... and not because a professional had their own vision of what to do.

Right now I'm a very full time student with no job, so I've gotta talk my fiance into some clippers! Any suggestions? (On types of clippers, not how to talk fiance into it )

Or if anyone does grooming themselves in San Antonio, TX and wouldn't mind me giving it a whirl with their stuff before I buy my own... that would be awesome! :-)
I would dearly Love to be able to groom myself too! Thought you might find this thread helpful:
http://www.yorkietalk.com/forums/yor...ght=marcella02
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Old 11-05-2008, 10:23 PM   #10
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It sounds a lot like my experience with Petsmart's groomers except my dog came back with very uneven hair. It was an inch in some places and about 1/8 in others. She cut off her right eyebrow and eyelashes. She was supposed to be the "yorkie" lady, too. She also said the my dog is hard to work with (which is actually true), but it was her first grooming ever. She attacks scissors, brushes and clippers... and she trys to run away from hairdryers.
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Old 11-05-2008, 10:26 PM   #11
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Your pup is very cute!!
I can't even stand to be in the check out at Petsmart because you are looking right at the groomers there. I have to turn my head. Where ever my Pebbles had been groomed before I got her, shaved her too & it took forever to even be able to handle her paws and touch around her face.
I'm for grooming at home - these sites helped me get started.....

Yorkie Maltese Products and Bows: Grooming Instructions

or

Paws Awhile: How to Wash Your Dog - The Right Way
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Old 11-05-2008, 10:43 PM   #12
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I don't know where you are from, but where I am from Petsmart is the best by far when it comes to grooming. Okay, not like I have a lot of experience since we always did Kiwi's hair ourselves until she got a bit older. We tried the fancy groomer once, she sucked and cut Kiwi so short she looked like a chihuahua! I didn't recognize her and the poor baby walked with her head down for a week! It grew out and the next time we tried another well known 'professional' groomer and again....they sucked. She came back looking like an alpaca. No joke!! Plus...both of these so called experienced groomers must not know how to use thinning shears because she was so choppy. They didn't listen to my instructions either. I was so disappointed.

I desperately tried Petsmart one day and they did exactly what I asked for. She was perfect!! I took her there a few more times before she passed. We normally only went once a year. (Summer) and did the rest of her trims ourselves. Now with our new babies...we just went this last weekend and they did a great job again! So pleased!

I don't think he looks bad. It is rather short, but it will grow. If it was a bad cut or they ignored your specific instructions then I would complain if you are very unhappy. Or instead of complaining, the next time you could be more specific and/or bring a picture of what you expect. Maybe that would help. Good luck! And...he is beautiful even with really short hair!
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Old 11-06-2008, 07:25 AM   #13
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I will say that not ALL petsmart groomers are bad. When Chip was little we used to take him to the PetSmart in a nearby town, but not the one closest to us. There was one groomer in particular that he took a liking to and she did a great job with him time and time again. Now we take both boys to a private groomer and she is great too.
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Old 11-06-2008, 07:56 AM   #14
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I think that groomers are just like hairstylists. You have to find one that cuts it the way you like it. everyone does it differently.

I think that Hatton looks cute! It is shorter than you like, but it will grow back.

As far as saying anything to the groomer, I guess I would find out what he was difficult about too.
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Old 11-06-2008, 08:03 AM   #15
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It's certainly is hit or miss with petsmart. I took Breyli to one a couple of times when she was a pup and was very satisfied with the results and prob would still go there if we lived in the area still. My sister, on the other hand, took her puppy, Leila to Petsmart and got a shave down... and not just her body either. The groomer shaved her head area too just leaving a little poof of a hair around the mouth. The first time I saw Leila I could help but laugh, bad I know... It was a good thing I saw her when my sister wasn't around.
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