We need Help Please!! - YorkieTalk.com Forums

York4Ever · 08-11-2009, 04:29 AM

Hello everybody..

Please I need help from anyone in UK as I don´t know the Law here or how to act.
4 months ago we bought a puppy from a pet shop in London but the puppy died 5 days later, we have the receipts from the vet and the pet shop.
The Pet shop promised us another puppy but until now we are still waiting.

Now the time is passing by and we really would like our money back but the pet shop refuses to do that.

Waiting months and months for a puppy is our only option or we can make them give our money back?

we appreciate any help
thanks

Monica

Buster Bailey · 08-11-2009, 10:29 AM

What does your receipt say? Normally their return/refund policy is on the receipt, although the laws may be different over there than here in the states...

diane boden · 08-11-2009, 11:01 AM

I'm sorry your going through this, I dont know how the law stands but if you brought your pup from a shop I shouls hope the same rules apply as for any other type of purchace. Unfirtunatly its recently been revealed that many of these big stores that sell puppies are being supplied to the store by puppy farmers. Just like everywhere else these poor babies are churned out for profit.

Tinksmum · 08-11-2009, 11:07 AM

Sorry you had this experience and that you are still going through it.

Did you get a contract of any kind? What evidence do you have on the receipt other than the amount paid?
Did you get any insurance at all started on your pup? Even a free cover?

Things you can start to do:-
Contact your local citizen's advice bureau, they have advisors on legal matters - not sure if they cover this. But they are free...it won't cost anything to ask.
Speak to your vet, they may have experience of dealing with this sort of thing.

Apart from that I have no idea, I didn't even think you could still buy from pet stores anymore in the UK....
Good luck

manina · 08-12-2009, 08:39 PM

Sorry about your loss ! hope you get your money back and are able to get a new puppy.
Will keep u in our prayers.
bark@ulater!!!
manina,miley

,max

York4Ever · 08-13-2009, 05:49 AM

Thanks Manina.

York4Ever · 08-13-2009, 06:38 AM

Quote:

Originally Posted by Tinksmum

Sorry you had this experience and that you are still going through it.

Did you get a contract of any kind? What evidence do you have on the receipt other than the amount paid?
Did you get any insurance at all started on your pup? Even a free cover?

Things you can start to do:-
Contact your local citizen's advice bureau, they have advisors on legal matters - not sure if they cover this. But they are free...it won't cost anything to ask.
Speak to your vet, they may have experience of dealing with this sort of thing.

Apart from that I have no idea, I didn't even think you could still buy from pet stores anymore in the UK....
Good luck

We got in touch with Trading Standards a Gov. Institute. As we don´t have a specific Law for pets they are treated as goods.

.. I have to send a letter to the pet shop asking for the money back and they have 15 days to answer, but this might start a 'battle' between us.

For now the Pet shop wants to help, replacing the dog and paying for the vet bill of £200. The problem is to find a Yorkie as beautiful as the one I bought. Sunday we are gonna take a look at the new puppies and see.

We had an insurance for him but they cover for illness only after 15 days have passed and he got ill on the 5th day.
Other than that we have a receipt proving that we purchased the dog there among with vaccination card and Pedigree.

I hope we can solve this matter soon. We have our baby on the way and I don't want to have a newborn baby and a young puppy at the same time...

York4Ever · 08-13-2009, 06:40 AM

Thanks everybody for the help and support.

kezza · 08-14-2009, 05:12 PM

Quote:

Originally Posted by York4Ever

We got in touch with Trading Standards a Gov. Institute. As we don´t have a specific Law for pets they are treated as goods.

.. I have to send a letter to the pet shop asking for the money back and they have 15 days to answer, but this might start a 'battle' between us.

For now the Pet shop wants to help, replacing the dog and paying for the vet bill of £200. The problem is to find a Yorkie as beautiful as the one I bought. Sunday we are gonna take a look at the new puppies and see.

We had an insurance for him but they cover for illness only after 15 days have passed and he got ill on the 5th day.
Other than that we have a receipt proving that we purchased the dog there among with vaccination card and Pedigree.

I hope we can solve this matter soon. We have our baby on the way and I don't want to have a newborn baby and a young puppy at the same time...

First off...i'm so very sorry you have gone through this and i'm so very sorry for that poor little puppy which i'm sorry to say, would not have had the best start in life...your puppy would have been born in a puppy farm...these places are terrible and most puppies purchased from a pet shop will have come from one..they usually end up very sick and many die at an early age...just google puppyfarms and you will see...

I would not replace the puppy but get your money back..you will probably end up going through this heartache again and by buying another pet shop puppy you are just supporting these puppy farms

If you really want another puppy then find a Reputable, experienced breeder...many of us here will be happy to help you find one.
very sorry for what youhave gone though..I hope you stick around on here..so much information..I have learnt so much since being on here! goodluck. Kerry

mitchell · 10-22-2009, 05:36 AM

Quote:

Originally Posted by kezza

First off...i'm so very sorry you have gone through this and i'm so very sorry for that poor little puppy which i'm sorry to say, would not have had the best start in life...your puppy would have been born in a puppy farm...these places are terrible and most puppies purchased from a pet shop will have come from one..they usually end up very sick and many die at an early age...just google puppyfarms and you will see...

I would not replace the puppy but get your money back..you will probably end up going through this heartache again and by buying another pet shop puppy you are just supporting these puppy farms

If you really want another puppy then find a Reputable, experienced breeder...many of us here will be happy to help you find one.
very sorry for what youhave gone though..I hope you stick around on here..so much information..I have learnt so much since being on here! goodluck. Kerry

Could not agree more..I definitely would not buy a puppy from a pet shop

Lisa

dianaww · 10-25-2009, 04:54 AM

Hi I am so very sorry for your loss, I agree with the other comments, I would think very carefully about them giving you another puppy, as the same thing could happen again.

I would get the money back as everyone says Citizens advice bureau and Trading Standards would be the way to go, I would telephone them both asap and see what help and advise they can offer.

Again I am very sorry that this has happened, it is just awful.

CarolineH120 · 02-06-2010, 03:43 PM

Quote:

Originally Posted by York4Ever

Hello everybody..

Please I need help from anyone in UK as I don´t know the Law here or how to act.
4 months ago we bought a puppy from a pet shop in London but the puppy died 5 days later, we have the receipts from the vet and the pet shop.
The Pet shop promised us another puppy but until now we are still waiting.

Now the time is passing by and we really would like our money back but the pet shop refuses to do that.

Waiting months and months for a puppy is our only option or we can make them give our money back?

we appreciate any help
thanks

Monica

Hey Monica I would go to your Solictor and see what they say a solictor letter always works
Hope this helps

Gill3166 · 02-09-2010, 09:16 AM

Very sorry to read this. You could try writing them a letter giving them xx amount of days to reply letting them know if no reply you will go to Small Claims Court.

Good Luck

08-11-2009, 04:29 AM	#1
York4Ever Senior Yorkie Talker Join Date: Dec 2008 Location: Surrey, UK Posts: 241	We need Help Please!! Hello everybody.. Please I need help from anyone in UK as I don´t know the Law here or how to act. 4 months ago we bought a puppy from a pet shop in London but the puppy died 5 days later, we have the receipts from the vet and the pet shop. The Pet shop promised us another puppy but until now we are still waiting. Now the time is passing by and we really would like our money back but the pet shop refuses to do that. Waiting months and months for a puppy is our only option or we can make them give our money back? we appreciate any help thanks Monica

08-11-2009, 10:29 AM	#2
Buster Bailey Senior Yorkie Talker Join Date: Apr 2009 Location: Southwest MN Posts: 188	What does your receipt say? Normally their return/refund policy is on the receipt, although the laws may be different over there than here in the states... __________________ Buster & Bailey's Mom

08-12-2009, 08:39 PM	#5
manina Donating YT 1000 Club Member Join Date: Jun 2009 Location: Orlando/IL Posts: 1,223	Sorry to hear about ur loss ! Sorry about your loss ! hope you get your money back and are able to get a new puppy. Will keep u in our prayers. bark@ulater!!! manina,miley,max

10-25-2009, 04:54 AM	#11
dianaww YT Addict Join Date: Oct 2006 Location: UK Posts: 483	Hi I am so very sorry for your loss, I agree with the other comments, I would think very carefully about them giving you another puppy, as the same thing could happen again. I would get the money back as everyone says Citizens advice bureau and Trading Standards would be the way to go, I would telephone them both asap and see what help and advise they can offer. Again I am very sorry that this has happened, it is just awful. __________________ Teddy Born Aug 06 Max (Mar 95 - Sept 06) Levi (Mar 97 - Aug 09)

08-11-2009, 11:01 AM	#3
diane boden YT 500 Club Member Join Date: May 2009 Location: england Posts: 676 Blog Entries: 23	I'm sorry your going through this, I dont know how the law stands but if you brought your pup from a shop I shouls hope the same rules apply as for any other type of purchace. Unfirtunatly its recently been revealed that many of these big stores that sell puppies are being supplied to the store by puppy farmers. Just like everywhere else these poor babies are churned out for profit.

08-11-2009, 11:07 AM	#4
Tinksmum YT Addict Join Date: Mar 2009 Location: Northants, England Posts: 313	Sorry you had this experience and that you are still going through it. Did you get a contract of any kind? What evidence do you have on the receipt other than the amount paid? Did you get any insurance at all started on your pup? Even a free cover? Things you can start to do:- Contact your local citizen's advice bureau, they have advisors on legal matters - not sure if they cover this. But they are free...it won't cost anything to ask. Speak to your vet, they may have experience of dealing with this sort of thing. Apart from that I have no idea, I didn't even think you could still buy from pet stores anymore in the UK.... Good luck

08-13-2009, 05:49 AM	#6
York4Ever Senior Yorkie Talker Join Date: Dec 2008 Location: Surrey, UK Posts: 241	Thanks Manina.

08-13-2009, 06:40 AM	#8
York4Ever Senior Yorkie Talker Join Date: Dec 2008 Location: Surrey, UK Posts: 241	Thanks everybody for the help and support.

02-09-2010, 09:16 AM	#13
Gill3166 Yorkie Talker Join Date: Feb 2009 Location: Berkshire,UK Posts: 11	Very sorry to read this. You could try writing them a letter giving them xx amount of days to reply letting them know if no reply you will go to Small Claims Court. Good Luck