Puppy Love, Danbury, CT - YorkieTalk.com Forums

lms0034 · 11-10-2009, 11:34 AM

Hi I am new to this site and I was reading a thread about this pet place called puppy love, and unfortunately I feel like I got scammed $1400.00 from them big time. I bought Bailey on September 29, 2009 from them they wanted me to take him to their vet but I said I would take him to my own. I took him and the doc said he has an irregular heartbeat so he needs an EKG and only 1 testicial has dropped. the vet had called the owner while I was standing right there and told him the problems and the guy Sean had nothing to say, then 2 seconds later Sean called me and left a voice message that he was doing a follow up call on my dog and to see how he was adjusting to his new home NEVER MENTIONING THE FACT THAT THE VET HAD JUST CALLED HIM..... Also it said on the site We sell only AKC purebred puppies. By focusing only on puppies, we have become puppy experts. On Baileys papers it says NOTHING about being AKC it only says ACA which appaerntly means nothing.I should have been a lot smarter when I bought a puppy but I admit I went in blind and now its too late I love this little guy to death and I will do what ever it take to take care of him but I just want to know how can people get away with somthing like this... Thanks for letting me vent

LDandPasquale · 11-10-2009, 11:41 AM

Is this the website you are talking about? Puppy Love

There are so many red flags on this page..i dont even know where to begin. Unfortunately whats done is done . Was there a health contract? You may be able to get your money back...however, the only way would probably be to return the pup. And since you've already said that you're attached to him...i say live and learn and love him with all your heart. Congrats on your new baby. Welcome to YT. You should browse thru alot of this forum....you will learn LOTS AND LOTS!!

joesmom · 11-10-2009, 03:04 PM

Sorry that you had a bad experience. But on a Positive note you have a wonderful little furbaby that you love and will give you soooo much love and happiness....

Welcome to YT.

jrsygal37 · 11-10-2009, 05:12 PM

You should look up the puppy lemon law in Connecticut. You could actually take the store to court and sue for the vet bills, which will include the neutering since his testicle did not drop. AND, I just watched a segment on Judge Judy in which a woman bought a Yorkie and it was not registered AKC but some off registrtion like your boy and Judge Judy, said that when you buy a pure bred you expect the dog to be registered with the AKC and if not then the papers are worth less. She awarded the buyer almost a whole refund due to the paper fact as well as the dog being 14 pounds full grown and having curly hair rather then straight. She said that the owner misrepresented the dog by not telling the buyer that he was not AKC registered. I personally would file court papers. I will only cost you court costs at best should you not win. Elaine

Ladymom · 11-10-2009, 10:40 PM

You can find the puppy lemon laws summarized by state here. Unfortunately, puppies bought from pet shops in Connecticut are only covered for 15 days, including genetic conditions.

Puppy Lemon Law States

Pet stores get their puppies from puppy mills so multiple genetic health issues like your Bailey has are pretty common unfortunately.

Trixter · 11-11-2009, 05:37 AM

Don't they have a pet insurance policy? I purchased a pup from them a few years ago and at the time all the pups were guaranteed. I'm sure you don't want to return the pup, but they did have a return policy at the time of our purchase.

jrsygal37 · 11-11-2009, 06:40 AM

Quote:

Originally Posted by Trixter

Don't they have a pet insurance policy? I purchased a pup from them a few years ago and at the time all the pups were guaranteed. I'm sure you don't want to return the pup, but they did have a return policy at the time of our purchase.

I don't know about their return policy or if they have one but would like to state; Do you know what they do with a pup that is returned? It is cheaper for a Pet Store to give you a new pup, and put the sick pup down or send it back to the mill where it came for for credit then to treat the dog (or) they just resell it to another unsuspecting customer. In reality anyone that actually returns their sick dog to a pet store has given it a death sentence. The petstores pay so little for these dogs they sell so high that by treating the dog the store loses money and this is all about money.

Elaine

Trixter · 11-11-2009, 10:29 AM

Quote:

Originally Posted by Trixter

Don't they have a pet insurance policy? I purchased a pup from them a few years ago and at the time all the pups were guaranteed. I'm sure you don't want to return the pup, but they did have a return policy at the time of our purchase.

I was wrong in saying DON'T THEY, because I know they do. The reason I posed the question was because Puppy Love has a policy that you can take the pup to the vet and have the bills refunded if submitted to their insurance company, up to $500. I am not looking to stir the pot here, just making a suggestion about a place I know something about.
As all Yorkies are not created equal, I believe all yorkie stories are not created equal.

jrsygal37 · 11-11-2009, 03:19 PM

Quote:

Originally Posted by Trixter

I was wrong in saying DON'T THEY, because I know they do. The reason I posed the question was because Puppy Love has a policy that you can take the pup to the vet and have the bills refunded if submitted to their insurance company, up to $500. I am not looking to stir the pot here, just making a suggestion about a place I know something about.
As all Yorkies are not created equal, I believe all yorkie stories are not created equal.

As someone posted CT only has a 15 day Lemon Law on pups. IF the person went right to her vet and the vet deemed him unsalable, then she should be able to recoup some money on his bills. The fact Puppy Love has this policy up to $500, may also be an option too. I think the OP may want to research a little and also contact Puppy Love regarding the issue to see if it can be resolved amicably. I would personally, with anyone put everything in writing and send it registered mail. This is always best to do - to keep a paper trail. I won't comment on Puppy Love in itself as I've never dealt with them, and do not know them. My post above was to pet stores in general.

Elaine

lms0034 · 11-11-2009, 03:43 PM

No matter what I do not plan on returning him I love him way too much its just I that I am more upset than anything else I want to know how they get away with somthing like this I know nothing is perfect but NONE of Baileys problems were on the medical records and it just seems so sneaky and underhanded.

Ladymom · 11-11-2009, 03:59 PM

I'd suggest you file a report with the Better Business Bureau. It looks like other complaints have been filed against them and they have resolved them to protect their standing with the BBB.

BBB Review of Puppy Love in Danbury, CT

bildio · 11-11-2009, 03:59 PM

What a cute little guy.

It seems like he was examined by your vet about 5 or so weeks ago. Did you get the EKG done or have a recent exam to see if his heartbeat is still irregular & if his testical dropped (sometimes they drop in time & sometimes not)?

Trixter · 11-11-2009, 04:16 PM

Quote:

Originally Posted by lms0034

No matter what I do not plan on returning him I love him way too much its just I that I am more upset than anything else I want to know how they get away with somthing like this I know nothing is perfect but NONE of Baileys problems were on the medical records and it just seems so sneaky and underhanded.

He is adorable!

How is he doing now and how old is he? Sometimes these little ones grow out of early problems. I'm sure Bailey had you at Hello!

lms0034 · 11-11-2009, 05:11 PM

He had the EKG and will have to wear a device to monitor his heartbeat for 48 hours also the testicle has not dropped yet and I am just concerned that the surgery will be worse since they have to go find it

..... but he is a really great baby he is already paper trained and does not really bark unless necessary, he loves to to on someone's lap or wrapped in a blanket, this is my first dog and I cant believe I waited so long to get one................... Thank you for the advice and caring words its really a nice reference to have .....

jrsygal37 · 11-11-2009, 06:51 PM

Quote:

Originally Posted by lms0034

He had the EKG and will have to wear a device to monitor his heartbeat for 48 hours also the testicle has not dropped yet and I am just concerned that the surgery will be worse since they have to go find it

..... but he is a really great baby he is already paper trained and does not really bark unless necessary, he loves to to on someone's lap or wrapped in a blanket, this is my first dog and I cant believe I waited so long to get one................... Thank you for the advice and caring words its really a nice reference to have .....

I sent you a PM. Private Message. Elaine

11-10-2009, 11:34 AM	#1
lms0034 YT Addict Join Date: Oct 2009 Location: Yonkers, NY Posts: 262	Puppy Love, Danbury, CT Hi I am new to this site and I was reading a thread about this pet place called puppy love, and unfortunately I feel like I got scammed $1400.00 from them big time. I bought Bailey on September 29, 2009 from them they wanted me to take him to their vet but I said I would take him to my own. I took him and the doc said he has an irregular heartbeat so he needs an EKG and only 1 testicial has dropped. the vet had called the owner while I was standing right there and told him the problems and the guy Sean had nothing to say, then 2 seconds later Sean called me and left a voice message that he was doing a follow up call on my dog and to see how he was adjusting to his new home NEVER MENTIONING THE FACT THAT THE VET HAD JUST CALLED HIM..... Also it said on the site We sell only AKC purebred puppies. By focusing only on puppies, we have become puppy experts. On Baileys papers it says NOTHING about being AKC it only says ACA which appaerntly means nothing.I should have been a lot smarter when I bought a puppy but I admit I went in blind and now its too late I love this little guy to death and I will do what ever it take to take care of him but I just want to know how can people get away with somthing like this... Thanks for letting me vent

11-10-2009, 11:41 AM	#2
LDandPasquale YT 2000 Club Member Join Date: Aug 2008 Location: Massachusetts/Florida Posts: 2,614	Is this the website you are talking about? Puppy Love There are so many red flags on this page..i dont even know where to begin. Unfortunately whats done is done . Was there a health contract? You may be able to get your money back...however, the only way would probably be to return the pup. And since you've already said that you're attached to him...i say live and learn and love him with all your heart. Congrats on your new baby. Welcome to YT. You should browse thru alot of this forum....you will learn LOTS AND LOTS!! __________________ LD that's me and Pasquale "If at first you don't succeed, then skydiving is definitely not for you!"

11-10-2009, 03:04 PM	#3
joesmom Donating Yorkie Yakker Join Date: Mar 2007 Location: NewYork Posts: 401	Sorry that you had a bad experience. But on a Positive note you have a wonderful little furbaby that you love and will give you soooo much love and happiness.... Welcome to YT. __________________ Mommy to Joe Lainee and skin teen Sam My Baby Blossom Mommy loves You & misses you so much..xoxoxo RIP My Love

11-10-2009, 10:40 PM	#5
Ladymom Donating YT 2000 Club Member Join Date: Sep 2007 Location: North Carolina Posts: 8,317	You can find the puppy lemon laws summarized by state here. Unfortunately, puppies bought from pet shops in Connecticut are only covered for 15 days, including genetic conditions. Puppy Lemon Law States Pet stores get their puppies from puppy mills so multiple genetic health issues like your Bailey has are pretty common unfortunately. __________________ http://www.myladysdogbows.com/ http://www.facebook.com/home.php?ref...6213341?ref=nf

11-11-2009, 03:59 PM	#11
Ladymom Donating YT 2000 Club Member Join Date: Sep 2007 Location: North Carolina Posts: 8,317	I'd suggest you file a report with the Better Business Bureau. It looks like other complaints have been filed against them and they have resolved them to protect their standing with the BBB. BBB Review of Puppy Love in Danbury, CT __________________ http://www.myladysdogbows.com/ http://www.facebook.com/home.php?ref...6213341?ref=nf

11-10-2009, 05:12 PM	#4
jrsygal37 Donating YT 2000 Club Member Join Date: Oct 2006 Location: Jersey Shore Posts: 3,370	You should look up the puppy lemon law in Connecticut. You could actually take the store to court and sue for the vet bills, which will include the neutering since his testicle did not drop. AND, I just watched a segment on Judge Judy in which a woman bought a Yorkie and it was not registered AKC but some off registrtion like your boy and Judge Judy, said that when you buy a pure bred you expect the dog to be registered with the AKC and if not then the papers are worth less. She awarded the buyer almost a whole refund due to the paper fact as well as the dog being 14 pounds full grown and having curly hair rather then straight. She said that the owner misrepresented the dog by not telling the buyer that he was not AKC registered. I personally would file court papers. I will only cost you court costs at best should you not win. Elaine

11-11-2009, 05:37 AM	#6
Trixter YT Addict Join Date: Nov 2008 Location: Connecticut Posts: 257	Don't they have a pet insurance policy? I purchased a pup from them a few years ago and at the time all the pups were guaranteed. I'm sure you don't want to return the pup, but they did have a return policy at the time of our purchase.

11-11-2009, 03:59 PM	#12
bildio Donating Senior Yorkie Talker Join Date: Oct 2008 Location: Havre de Grace, MD Posts: 1,536	What a cute little guy. It seems like he was examined by your vet about 5 or so weeks ago. Did you get the EKG done or have a recent exam to see if his heartbeat is still irregular & if his testical dropped (sometimes they drop in time & sometimes not)? __________________ *Niko (3 yrs) Gus (5 yrs)* *Squirt (17 yrs - RIP)*

11-11-2009, 05:11 PM	#14
lms0034 YT Addict Join Date: Oct 2009 Location: Yonkers, NY Posts: 262	He had the EKG and will have to wear a device to monitor his heartbeat for 48 hours also the testicle has not dropped yet and I am just concerned that the surgery will be worse since they have to go find it ..... but he is a really great baby he is already paper trained and does not really bark unless necessary, he loves to to on someone's lap or wrapped in a blanket, this is my first dog and I cant believe I waited so long to get one................... Thank you for the advice and caring words its really a nice reference to have .....