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Originally Posted by CSRE  I am late to this thread and I didn’t go thru all post, but I just wanted to add I’ve ordered from them twice in the past and i always got my staff, yeah they do take like 4-6 weeks to ship, but eventually they do (at least in my case) I also inquired once and they said most of their ítems were custom handmade and preordered and that’s why it takes that long. I am not by any chances taking “their” side or saying what they do is right (Its definitely NOT), just wanted to share my experience  |
No, don't feel that you are taking sides...it is good to hear the good, the bad, and the ugly!
I read and understood the whole 4-6 weeks time from on their site. My initial problem was that the site had stated to allow so many days (I can't remember what the time frame was now) for your "order status" to change...and mine never did. And I waited longer than what was stated.
I also honestly felt (my fault, I know) that the 4-6 weeks surely wouldn't have anything to do w/ anything I ordered. I had nothing that was handmade...and I did read that a lot of things, they didn't keep in stock, and I didn't mind that.....I have waited longer for items I've ordered...so I guess that wasn't even a concern of mine.
I filled out their online (from their site) customer service/contact form (with my order number - as stated to do)....did this twice and no response. It wasn't until I mentioned filing a complaint about their site and getting my money back, did they respond...and boy did they respond!
The whole time, my only question was
JUST about my order status never changing. After my second attempt to contact, that is when I found out that there were a LOT of complaints against this site. So, I got really nervous, hence my third attempt to contact them. Then, after their nasty response, I knew I need to cancel my order and just try to get my money back and have further dealings w/ them!
Thankfully, PayPal got my money back....whew!
I never even noticed their "hall of shame"! WTH?! What business does that? I mean, why are these people on their hall of shame??!!